Janan Brown
Goldsboro,NC
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Zurich American Insurance
09.2019 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Firstsource Solutions
01.2017 - 12.2018
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Warehouse Worker
ThredUp
04.2016 - 06.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Customer Service Representative
Coca Cola Refreshments
09.2013 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Team Leader
Stone Mountain Park
01.2010 - 03.2015
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
No Degree - Insurance And Risk Management
Grand Canyon University
Phoenix, AZ06-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Zurich American Insurance
09.2019 - 01.2025
Customer Service Representative
Firstsource Solutions
01.2017 - 12.2018
Warehouse Worker
ThredUp
04.2016 - 06.2017
Customer Service Representative
Coca Cola Refreshments
09.2013 - 06.2016
Team Leader
Stone Mountain Park
01.2010 - 03.2015
No Degree - Insurance And Risk Management
Grand Canyon University
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