Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janan Brown

Goldsboro,NC

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Zurich American Insurance
09.2019 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Firstsource Solutions
01.2017 - 12.2018
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Warehouse Worker

ThredUp
04.2016 - 06.2017
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Customer Service Representative

Coca Cola Refreshments
09.2013 - 06.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Team Leader

Stone Mountain Park
01.2010 - 03.2015
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Education

No Degree - Insurance And Risk Management

Grand Canyon University
Phoenix, AZ
06-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Zurich American Insurance
09.2019 - 01.2025

Customer Service Representative

Firstsource Solutions
01.2017 - 12.2018

Warehouse Worker

ThredUp
04.2016 - 06.2017

Customer Service Representative

Coca Cola Refreshments
09.2013 - 06.2016

Team Leader

Stone Mountain Park
01.2010 - 03.2015

No Degree - Insurance And Risk Management

Grand Canyon University
Janan Brown