Eric Brown
Southfield
Summary
Skilled Coach Operator with background in public transportation and customer service. Demonstrated ability to adhere to strict schedules while maintaining safety standards, coupled with excellent navigation skills and knowledge of local routes. Strong communication skills have enhanced passenger comfort and satisfaction, resulting in positive travel experiences. Previous roles have seen significant improvements in on-time performance and overall operational efficiency.
Meticulous transportation professional offering demonstrated success performing inspections before and after scheduled trips. Refills vehicle fluids and reports necessary maintenance measures. In depth-knowledge of area routes and traffic regulations, illustrated through several years of industry experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Fixed Route Coach Operator
Smart Oakland terminal
Troy
11.2024 - Current
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Handled passenger emergencies or disruptions.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Kept up-to-date knowledge on local roads and highways in order to provide efficient service.
- Parked vehicles at loading areas to board passengers.
- Ensured proper loading and unloading of luggage, packages, and other items onto the bus.
Senior Sales Representative
StandUp Wireless
Ann Arbor
02.2020 - Current
- Present, promote and sell products / services using solid arguments to existing and prospective customers
- Perform cost benefit and needs analysis of existing / potential customers to meet their needs
- Analyze the territory / markets potential, track sales and status reports
- Supply management with reports on customer needs, problems, interest, competitive activities, and potential for new products and services
- Continuously improved through feedback
- Keep actively learning of best practices and promotional trends
- Record and keep records of inventory and order when necessary
Certified Peer Recovery Coach
Growth Works Inc.
Canton
10.2020 - 11.2023
- Provide direct services to individuals to introduce recovery concepts, offer encouragement, share personal experiences, strength that build hope and recovery capital, and provide information linkages, while removing barriers to treatment of activities that promote recovery
- Share community and treatment recovery resources, including but not limited to 12-step and other mutual aid programs detox services residential and outpatient SUD Treatment, housing, education, and employment resources and support
- Document direct services as well as collateral contracts within growth works database
- Keep accurate and up-to-date documentation of client services as required by growth works and funders
- Meet regularly with individual clients to develop client-led recovery plans, build and sustain supportive relationships, and assist clients and negotiating barriers to sustain personal recovery
Production Team Manager
Ford Motor Company
Wayne
03.2012 - 02.2018
- Ability to perform manual labor, standing and walking most of the day, and with a certain amount of manual dexterity (the ability to pick up handle and manipulate parts and materials quickly and accurately with both hands)
- Used hand, power tools, or scanners to install parts on vehicles or vehicle components or locating and obtaining parts for customer orders
- Able to maneuver into, around and about vehicle or components on an assembly line or a warehouse when performing stock keeping duties.
Education
Associate's degree - Liberal Arts & Sciences
Washtenaw Community College
Ann Arbor, MI01.2020
Skills
- Safety inspections
- Emergency response
- Conflict resolution
- Problem solving
- Sales Management
- Inventory management
- Contract Negotiation
- Time management
- Microsoft Office
- Outside Sales
- Business Development
- Market Research
- Organizational skills
- Communication skills
- Customer service
- Management
- Team management
- Retail sales
- Leadership
- Phone etiquette
- Computer skills
Certification
- Driver's License, 09/01/24, 09/01/28
- Chauffeur's Permit
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Fixed Route Coach Operator
Smart Oakland terminal
11.2024 - Current
Certified Peer Recovery Coach
Growth Works Inc.
10.2020 - 11.2023
Senior Sales Representative
StandUp Wireless
02.2020 - Current
Production Team Manager
Ford Motor Company
03.2012 - 02.2018
Associate's degree - Liberal Arts & Sciences
Washtenaw Community College