Janani Rajendran
Leander
Summary
Experienced with managing client relationships to ensure satisfaction and loyalty. Utilizes effective communication and problem-solving skills to address client needs and concerns. Track record of building strong, long-term relationships through strategic planning and personalized solutions.
Overview
13
13
years of professional experience
Work History
Client Relationship Account Manager - Consultant
Centrepoint Soft Tech Pvt Ltd
04.2024 - 02.2025
- Develop and maintain strong client relationships to drive revenue growth.
- Executed targeted sales strategies to achieve quarterly sales goals.
- Analyzing market trends and customer needs to inform product offerings.
- Collaborated with marketing teams to enhance lead generation efforts.
- Mentored junior sales staff on best practices and effective selling techniques.
- Managed a diverse portfolio of accounts, providing exceptional service and maintaining high levels of client retention.
- Built relationships with customers and community to promote long term business growth.
- Managed high-volume customer interactions using CRM software to track and document issues.
- Streamlined account management processes, improving efficiency in service delivery workflows.
Senior Technical Recruiter
Allegis Global for Amazon (Contract)
08.2022 - 11.2022
- Interview candidates within the framework of the position specification. Screen, interview and prepare an ideal candidate slate within an appropriate and consistent timeline.
- Work closely with Business, TA and HR leaders to influence and deliver a quality assessment and candidate experience through all aspects of the recruitment funnel.
- Lead and participate in cross-business/cross-company special projects and initiatives related to talent acquisition.
Technical Recruiter/Sales Associate
Centrepoint Soft Tech Pvt Ltd
01.2019 - 12.2021
- Achievement: Hired candidates in first screens and eventually canceled the later screens. Received big applause from the team and Business group.
- Analyzed requirements and held resume workshops with Business champs, Engineering Directors, and business groups.
- Responsible for digital sourcing and database search for finding the right talent.
- Maintained a strong and diverse pipeline with specific Boolean searches.
- Develop talent pipelines in niche roles and functional areas.
- Created recruitment strategies with data driven methods.
- Sourcing roles – Product Manager, Program Manager, Software Development Engineer (SDE) (Front end, Back End, Full Stack), Data Engineer, Business Analyst, Infrastructure, Network Engineers, UX/UI roles, Java Developer, Mobile application developer, Database Administrator.
- Developed and implemented targeted sourcing strategies for technical roles across various domains.
- Collaborated with hiring managers to define job specifications and candidate profiles.
- Streamlined recruitment processes, reducing time-to-fill metrics through process improvements.
- Analyzed market trends to advise leadership on competitive compensation packages and talent acquisition strategies.
Human Resource Executive/Key Account Manager
Cognizant Technology Solutions (I) Pvt Ltd
03.2016 - 03.2017
- Partnering with hiring managers to determine staffing needs.
- Screening resumes through Monster, Naukri, LinkedIn and other Job Portals.
- Performing in-person and phone interviews with candidates.
- Performing reference and background checks.
- Coordinating interviews with the hiring managers.
- Following up on the interview process status.
- Communicating employer information and benefits during the screening process.
- Conducting exit interviews on terminating employees.
- Streamlined project management processes, enhancing workflow efficiency and collaboration.
- Led cross-functional teams to develop and implement strategic technology solutions.
Management – HR
CGVAK Software’s & Exports Ltd
06.2013 - 07.2014
- Prepares reports by collecting, analyzing, and summarizing data and trends.
- Completes special projects by clarifying project objectives.
- Setting timetables and schedules.
- Conducting research.
- Developing and organizing information.
- Fulfilling transactions.
- Protects the organization's value by keeping information confidential.
- Conducting Interviews and recruitment screening.
- Managing payroll for more than 250 employees in stream.
- Prepared all the legal compliances – PF, ESI, Labor welfare documents.
- Handling employee grievances and providing solutions.
- Maintaining the work records and other confidential documents.
- Providing training, joining process and exit formalities.
- Conducting team building activities and events for the employee welfare.
Executive – HR & Admin
Knowledge Works Consulting Pvt Ltd
08.2012 - 02.2013
- Complete Recruitment cycle and HR Operations.
- To ensure timely recruitment of required level / quality of Management staff, other business lines staff, including non-billable staff.
- Prepare offer letters, appointment letters, maintain HRIS and send reports on a weekly/monthly basis.
- Ensure appropriate communication at all staff levels.
- Handle employee complaints, grievances of disputes.
- Conduct exit interviews.
- Administer employee discipline processes.
- Maintain knowledge of legal requirements.
- Ensure a motivational climate in the organization, including adequate opportunities for career growth and development.
- Provide counsel and assistance to employees at all levels in accordance with the company's policies and procedures as well as relevant legislation.
- Installing and operating the internal systems of the company in relation to attendance recording, overtime work and wages records.
Education
Master of Business Administration (MBA) - Human Resource and Marketing
Bharathiar School of Management and Entrepreneurial Development
Coimbatore, Tamil Nadu, India04.2012
Bachelors in Commerce - Computer Application
Sri Ramakrishna College of Arts and Science for Women
Coimbatore, Tamil Nadu, India04.2010
Skills
- Customer relationship management software
- Relationship management
- Training and mentoring
- Strategic team engagement
- Account management
- Training programs
- Inter-department collaboration
- Client onboarding
- Organizational time strategies
Timeline
Client Relationship Account Manager - Consultant
Centrepoint Soft Tech Pvt Ltd
04.2024 - 02.2025
Senior Technical Recruiter
Allegis Global for Amazon (Contract)
08.2022 - 11.2022
Technical Recruiter/Sales Associate
Centrepoint Soft Tech Pvt Ltd
01.2019 - 12.2021
Human Resource Executive/Key Account Manager
Cognizant Technology Solutions (I) Pvt Ltd
03.2016 - 03.2017
Management – HR
CGVAK Software’s & Exports Ltd
06.2013 - 07.2014
Executive – HR & Admin
Knowledge Works Consulting Pvt Ltd
08.2012 - 02.2013
Bachelors in Commerce - Computer Application
Sri Ramakrishna College of Arts and Science for Women
Master of Business Administration (MBA) - Human Resource and Marketing
Bharathiar School of Management and Entrepreneurial Development