JANARIA LOVE
Memphis,TN
Summary
A committed Customer Service Associate driven by customer satisfaction is seeking employment with a company where my proven track record of creating customer rapport and exceeding sales goals can help increase their bottom line.
Overview
15
15
years of professional experience
Work History
Substitute Teacher
Shelby County School District
Memphis, TN
03.2023 - Current
- Assisted with classroom instruction, following lesson plans and providing additional support to students
- Provided feedback to teachers on student behavior and performance in the classroom
- Monitored classrooms, ensuring that all students were safe and adhering to school rules
- Adapted lesson plans to meet the individual needs of each student
- Administered assessments and evaluated student performance in accordance with district standards
- Enforced school policies regarding discipline, attendance, dress code.
Bindery Associate
MIMEO
10.2016 - 10.2017
- Decreased reproduction costs by 20% through ensuring customer book orders were correctly assembled and shipped
- Reviewed production orders to ensure printing accuracy
- Inspected random samples during print runs to identify needed adjustments.
Customer Service Rep/General Merchandiser
Rhodes College Bookstore
, TN
01.2013 - 03.2015
- Increased book sales by 25% through product referrals and cross-sells
- Coordinated the visual displays in an aesthetically pleasing fashion which resulted in an increase in impulse purchases by customers
- Handled cash and credit transactions and generated daily financial reports via QuickBooks
- Utilized specialized software applications related to the job role
- Collaborated with other departments to resolve issues regarding incorrect data entries
- Reviewed existing information for accuracy and made necessary corrections.
Tutor
MEMPHIS CITY SCHOOLS TUTORS
01.2010 - 03.2012
- Helped student improve grades from a “D” to a “B+” in math and reading
- Created a variety of exercises that helped to improve student reading, comprehension and math.
Education
High School Diploma -
White Station High
Memphis, TN05-2009
Some College (No Degree) - Social Work
University of Memphis
Memphis, TNSkills
- Excellent written & verbal communication skills
- Strong Customer Retention
- Microsoft Office (Word, Excel, PowerPoint)
- QuickBooks
- Type 45-50 WPM
- Visual Merchandiser
- Bindery Work
- Reduced company's budget by 20%
- Increased book sales by 25
- Reduced customer complaints
- Increased customer impulse purchases through
- Visual display advertisements
- Relationship Building
- Familiarity With Office Equipment
- Positive And Professional
- Quality Assurance
- Administrative Support
- Sales Experience
- Administrative Duties
- Data Confidentiality
- Workload Management
- Motivation
- Oral Communication
- Computer Competencies
- Supporting Sales Staff
- Customer Rapport
- Honest Problem-Solving Skills
- Data Organization
- Customer Service Orientation
- Product Merchandising
Timeline
Substitute Teacher
Shelby County School District
03.2023 - Current
Bindery Associate
MIMEO
10.2016 - 10.2017
Customer Service Rep/General Merchandiser
Rhodes College Bookstore
01.2013 - 03.2015
Tutor
MEMPHIS CITY SCHOOLS TUTORS
01.2010 - 03.2012
High School Diploma -
White Station High
Some College (No Degree) - Social Work
University of Memphis
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