Jana Rose Luna

• Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
• Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
• Directed shipping and receiving of wide range of products daily.
• Improved on-time delivery rates by optimizing transportation routes and scheduling.
• Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
• Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.

• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Qualified leads, built relationships and executed sales strategies to drive new business.
• Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.

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• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Answered constant flow of customer calls with minimal wait times.

• Built and deepened positive and productive relationships with business partners.
• Tracked files from origin to destination and troubleshot errors.
• Created and maintained EDI customer maps.
• Transmitted records and files to customers efficiently to maintain operational timelines.
• Safeguarded sensitive information by enforcing strict adherence to data security policies and industry best practices throughout all aspects of EDI coordination activities.

• Optimized customer satisfaction by resolving inquiries promptly and ensuring accurate record-keeping in client databases.
• Increased efficiency within the organization through regular review and improvement of administrative policies and procedures.
• Managed key executive office staff and prioritized workloads.
• Served as a trusted advisor to executives providing guidance and support in strategic decisionmaking.
• Supported executive decision-making by conducting research, analyzing data, and providing insightful recommendations.

• Handled confidential information in professional manner.
• Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Served as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.

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• Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
• Escorted clients to spa areas, treatment rooms, and offices.
• Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
• Learned details of types of treatments and procedures in order to answer questions from spa guests.
• Handled sensitive client information discreetly while adhering to privacy regulations and company policies.