Janarri Palmer

· Manages and supervises Community Living Associates.

· Assure labor is managed in a way that meets the individual’s schedule as defined in the IPP.

· Trained Community Living Associates on all aspects of direct Support, teamwork, documentation, reporting, ISP objectives, and home maintenance procedures specific to each home.

· Utilized constructive feedback, corrective action, and corresponding documentation when providing supervision to Community Living Associates.

· In collaboration with the individual, ensure implementation of objectives, documentation, and follow through on all aspects of the IPP (Individual Program Plan) of the person.

· Ensure that annual, semi-annual, and quarterly Individual Service Plans are submitted to the Regional Center for all the individuals on the caseload.

· Processed Special Incident Reports according to mandated procedures.

· Act as a primary liaison/consultant, to each individual’s circle of support.

• Enhanced resident satisfaction by conducting thorough assessments and providing personalized care plans.
• Increased resident engagement with social activities, fostering a sense of community within the facility.
• Collaborated with interdisciplinary teams to design tailored care programs, maximizing resident wellbeing.
• Evaluated program effectiveness regularly, making data-driven improvements to enhance overall performance continuously.
• Spearheaded initiatives to promote diversity and inclusion within the living community, fostering a culture of respect and understanding.
• Advocated for resident needs by participating in community outreach events and maintaining strong relationships with local service providers.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Analyzed customer data to identify trends and anticipate customer needs.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Ensured compliance with all relevant regulations governing product handling and shipment, minimizing legal risks associated with noncompliance.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
• Provided exceptional customer service to internal and external customers.
• Followed all company policies and procedures to deliver quality work.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
• Analyzed sales data to identify trends and adjust marketing strategies accordingly.
• Restructured customer service process, ensuring quicker response times.
• Improved team collaboration by initiating regular strategy meetings.
• Assisted in developing strategic plan that aligned with long-term company goals.
• Increased efficiency by automating routine tasks with software solutions.
• Enhanced customer satisfaction with timely and accurate issue resolution.