JANART FAREED ADDO
Buffalo,NY
Summary
Addo Janart Fareed is hardworking, dedicated and possesses good work ethics. 100% Determined, strong willed, well behaved and believe in serving to make a living. Works as a professional in any position occupied. Driven and resourceful administrative professional with 8+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
11
11
years of professional experience
Work History
Executive Assistant
Enzymes Biotech
05.2021 - 05.2023
- Handled confidential and sensitive information with discretion and tact
- Giving team task and providing updates on distributor chain
- Managing schedules and communications of key company executives
- Prioritizing emails and phone calls
- Gathering documents to prepare for meetings and coordinating travel arrangements
- Analysis skills and Purchasing
- Managing Executive Calendar, scheduling meetings and coordinating travel
- Processed travel expenses and reimbursements for executive team and senior management group
- Updated spreadsheets and created presentations to support executives and boost team productivity
Plant Manager
Enzymes Biotechnology
05.2021 - 05.2023
- Oversee operations to ensure safety
- Develop plans that help operations run smoothly
- Manage production
- Create and manage budgets
- Recruit, train and onboard new employees
- Collect and review data to reduce inefficiencies and waste.
CUSTOMER SERVICE. SALES REP
INTUIT
05.2019 - 11.2021
- Place cold calls to customers
- Help with Tech problems
- Pitch updates to customers
- Help customers find right software products
- Setup appointments with program specialists
- Managed time efficiently in order to complete all tasks within deadlines
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
CUSTOMER SERVICE REPRESENTATIVE
TTEC, BLUE CROSS BLUE SHIELD
08.2020 - 09.2021
- Answering Inbound Calls
- Discussing Claims and Payments
- Answering billing questions and provide solutions to account questions
- Transferring to various departments
- Educating customer on various insurance plans and taking responsibility for other teammates.
- Managed over 200 calls per day
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Answered customer telephone calls promptly to avoid on-hold wait times
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained up-to-date knowledge of product and service changes
INTERN FOR CNA
Caring Hands
02.2017 - 08.2017
- Taking care of the Elderly
- Changing diapers and showering the immobile adults Keeping them company and reading to them Fix snacks and drinks for them
- Supervising medication intake.
TEACHER AND BABYSITTER
HOME SCHOOL
06.2016 - 12.2016
- Teaching a kid with autism to read and write English
- Cooking meals for them
- Cleaning up the House
OFFICE ASSISTANT
PRICE CAPITAL MICROFINANCE
03.2015 - 11.2016
- Educated and processed customer’s personal credit and loan approvals
- Serving customers to learn the process of saving as well as assisting in opening new accounts
- Managed client's problem to our subscriptions, monthly charges, printing and serving letters to borrowers
- I also worked as an accountant whenever we were short of staff and a field cashier when I have less office Cafe Attendant
- Designed PowerPoint to sells company newest products and savings techniques
- As well as trained two new interns to learn the trade.
CAFÉ ATTENDANT
OBUASI, ASHANTI
08.2012 - 01.2016
- ELEGANCE TRAVEL AND TOUR
- Printing, typing, photocopying,
- Scanning and laminating works brought in by clients
- Serving them beverages and being friendly.
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Worked flexible hours across night, weekend and holiday shifts
- Identified issues, analyzed information and provided solutions to problems
Education
High School Diploma -
ANGLICAN SENIOR HIGH SCHOOL
Kumasi08.2014
Bachelor of Science - Health Science
University of The People
Pasadena, CA09.2026
Skills
Mail Handling
- Critical Thinking
- Labor Relations
- Sorting and Labeling
- Employee Training
- Project Planning
- Advanced MS Office Suite Proficiency
- Report Analysis
- Executive Support
- Performance Improvement
- Executive Presentation Development
- Administrative Support Specialist
Languages
TWI
Native or Bilingual
French
Limited Working
English
Native or Bilingual
Timeline
Executive Assistant
Enzymes Biotech
05.2021 - 05.2023
Plant Manager
Enzymes Biotechnology
05.2021 - 05.2023
CUSTOMER SERVICE REPRESENTATIVE
TTEC, BLUE CROSS BLUE SHIELD
08.2020 - 09.2021
CUSTOMER SERVICE. SALES REP
INTUIT
05.2019 - 11.2021
INTERN FOR CNA
Caring Hands
02.2017 - 08.2017
TEACHER AND BABYSITTER
HOME SCHOOL
06.2016 - 12.2016
OFFICE ASSISTANT
PRICE CAPITAL MICROFINANCE
03.2015 - 11.2016
CAFÉ ATTENDANT
OBUASI, ASHANTI
08.2012 - 01.2016
High School Diploma -
ANGLICAN SENIOR HIGH SCHOOL
Bachelor of Science - Health Science
University of The People
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