Salesforce
Janart Fareed Addo
Buffalo,NY
Summary
Addo Janart Fareed is a highly dedicated and hardworking professional with a strong work ethic. With a firm belief in serving and making a difference, I approach every role with determination and a positive attitude. Throughout my career, I have consistently demonstrated professionalism and excelled in various positions. As a driven and resourceful administrative professional with over 8 years of experience, I have supported high-achieving executives with precision and efficiency. I have a proven track record of managing demanding workloads in fast-paced environments, adapting to changes seamlessly. Passionate about customer service, I bring enthusiasm and motivation to deliver exceptional experiences. I thrive both independently and as a team player, working collaboratively to achieve shared goals. My effective communication skills and creative problem-solving abilities contribute to a positive and efficient work environment. I am committed to creating memorable customer experiences and constantly seek opportunities for personal and professional growth. Let's connect to explore how we can collaborate and achieve mutual success.
Overview
9
9
years of professional experience
1
1
Certification
3
3
Languages
Work History
Executive Assistant/Office Manager
United Way of Buffalo & Erie County
Buffalo, New York
08.2023 - 01.2024
- Provide comprehensive administrative support to the Executive Director, including managing calendars, scheduling meetings, and coordinating travel arrangements
- Draft and edit correspondence, reports, and presentations for internal and external stakeholders
- Act as a liaison between the Executive Director and other team members, ensuring effective communication and collaboration
- Coordinate and organize fundraising events, contributing to successful donor engagement and relationship-building efforts
- Manage confidential information with discretion and integrity, maintaining a high level of professionalism in all interactions.
- Scheduled appointments for executives with external parties such as vendors or suppliers.
- Assisted in organizing conferences, seminars and other events as directed by the executives.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Researched and prepared information for presentations to high-level executives.
- Took detailed notes in meetings and disseminated information afterward.
- Relayed messages, retrieved reports and printed documents for co-workers to assist with office workflow.
- Monitored incoming emails and responded accordingly in a timely manner.
Executive Assistant
Enzymes Biotechnology International
Buffalo, New York
04.2021 - 05.2023
- Confidentiality and Discretion: Demonstrated ability to handle confidential and sensitive information with utmost discretion and tact, ensuring the privacy and security of sensitive data
- Communication and Team Coordination: Effectively communicate and collaborate with team members, providing clear task assignments and timely updates on distributor chain activities
- Facilitate seamless communication between key company executives, ensuring efficient information flow within the organization
- Time and Schedule Management: Proficient in managing complex schedules and calendars for key company executives, coordinating meetings, appointments, and travel arrangements to optimize their productivity and minimize conflicts
- Prioritization and Organization: Skilled in prioritizing emails and phone calls, ensuring urgent matters are addressed promptly
- Efficiently gather necessary documents and materials to prepare for meetings, streamlining processes and improving overall efficiency
- Analysis and Purchasing: Possess strong analytical skills to assist in evaluating data and generating meaningful insights
- Proficient in managing purchasing activities, including sourcing and procurement, to support the executive team's needs effectively
- Travel and Expense Management: Proficient in coordinating travel arrangements for executives, including booking flights, accommodations, and ground transportation
- Responsible for processing travel expenses and reimbursements for the executive team and senior management, ensuring accurate and timely completion
- Data Management and Presentation: Skilled in updating and maintaining spreadsheets, ensuring data accuracy and reliability
- Proficient in creating compelling presentations to support executives in delivering impactful messages and enhancing team productivity.
Plant Manager
Enzymes Biotech
Buffalo, WY
09.2022 - 04.2023
- Direct and oversee all aspects of plant operations, including production planning, quality control, maintenance, and safety compliance
- Implement lean manufacturing principles to streamline processes, reduce waste, and improve overall operational efficiency
- Reviewed quality control reports monitoring various aspects.
- Liaised between senior plant management and line-level supervision to maintain open communications.
- Develop and execute production schedules to meet customer demand while optimizing resource utilization
- Implement and maintain safety protocols, ensuring a secure and compliant working environment for all employees
- Collaborate with cross-functional teams to drive continuous improvement initiatives, resulting in a 12% increase in production output.
Customer Service Representative
Blue Cross Blue Shield
Fredericksburg, VA
01.2019 - 01.2020
- Answered inbound calls from customers, providing information on products, services, and resolving inquiries related to billing, claims, and coverage
- Assisted customers in navigating the online portal, explaining benefits, and guiding them through the claims process
- Documented customer interactions accurately and thoroughly in the CRM system to ensure a comprehensive record of customer issues and resolutions
- Collaborated with other departments to address and resolve escalated customer concerns in a timely and effective manner
- Participated in ongoing training to stay informed about changes in policies, procedures, and healthcare regulations
- Handled a high volume of inbound calls in a professional and courteous manner, addressing customer inquiries, resolving issues, and providing information
- Utilized knowledge of company products and services to upsell and cross-sell additional offerings to enhance customer satisfaction
- Assisted customers with enrollment, claims processing, and explained coverage details in a clear and understandable manner
- Maintained a positive and empathetic approach while handling sensitive customer situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Increased customer satisfaction ratings 36% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Sales Representative
Intuit
Fredericksburg, VA
01.2018 - 12.2019
- Successfully exceeded quarterly and annual sales targets by 6.4% through effective prospecting, client engagement, and consultative selling of QuickBooks products and services
- Conducted product demonstrations and presentations to showcase the value proposition of QuickBooks, addressing customer pain points and needs
- Built and maintained a robust sales pipeline through proactive outreach, lead qualification, and strategic follow-up
- Collaborated with cross-functional teams to provide clients with tailored solutions, ensuring customer satisfaction and retention
- Stayed current on industry trends, competitors, and product updates to effectively communicate and position QuickBooks offerings in the market.
- Trained and motivated team members to strengthen customer service strategies and boost satisfaction levels.
- Called potential customers to assess business needs and present value propositions.
- Generated quotes, processed payments and documented customer communications.
- Answered customer questions about products and services and recommended appropriate solutions.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
Intern
Caring Hands (Hospice)
Fredericksburg, Virginia
02.2017 - 06.2017
- Supported residents with activities of daily living, including bathing, dressing, and feeding
- Engaged in therapeutic communication with residents and provided emotional support
- Assisted in maintaining a clean and organized patient care environment
- Assisted in providing basic nursing care to patients under the supervision of a licensed healthcare professional
- Collaborated with the healthcare team to ensure the comfort, safety, and well-being of patients
- Participated in the documentation of patient care activities and observations
- Completed intensive training in basic nursing skills, patient care, and medical procedures under the supervision of experienced healthcare professionals
- Developed proficiency in vital sign monitoring, patient hygiene, mobility assistance, and effective communication with patients and their families
- Acquired knowledge of infection control protocols, safety measures, and adherence to healthcare regulations
- Completed coursework in anatomy, physiology, medical terminology, and nursing fundamentals.
- Maintained positive working relationship with fellow staff and management.
Teacher
Private Resident
Obuasi, Ghanaa
02.2015 - 01.2017
- Facilitated personalized learning for a child with autism, focusing on developing their reading and writing skills in English
- Utilized specialized teaching methods and resources to create a supportive and inclusive learning environment tailored to the child's unique needs
- Designed and implemented individualized lesson plans, incorporating multisensory techniques to enhance engagement and comprehension
- Collaborated with parents and other professionals involved in the child's education, ensuring a coordinated approach to their academic and personal development
- Provided emotional support and encouragement, fostering a positive and nurturing learning atmosphere
- Prepared and cooked nutritious meals, catering to specific dietary requirements and promoting a healthy lifestyle
- Maintained a clean and organized household, performing various cleaning tasks to create a safe and comfortable living environment for the child and their family
- Demonstrated flexibility and adaptability in balancing teaching responsibilities with caregiving duties, ensuring the child's well-being and overall development were prioritized.
Office Assistant
Elegance travel And Tours
Obuasi, Ghana
03.2014
- Educated customers on personal credit and loan application processes, guiding them through the necessary steps to facilitate approvals and ensure a smooth experience
- Assisted customers in understanding the importance of saving and provided support in opening new accounts, empowering them to establish healthy financial habits
- Managed and resolved client issues related to subscriptions, monthly charges, and document distribution to borrowers, ensuring prompt and effective solutions were provided
- Demonstrated versatility by fulfilling additional roles within the organization, including working as an accountant during staff shortages and serving as a field cashier when office assistance was required
- Actively contributed to the marketing efforts by designing persuasive PowerPoint presentations to showcase the company's latest products and promote effective savings techniques to clients
- Assumed a mentorship role by training and guiding two new interns, imparting valuable knowledge and skills in the financial services industry
- Maintained a strong commitment to providing exceptional customer service, consistently exceeding expectations by delivering personalized assistance and fostering positive customer relationships.
Education
High School Diploma - English Literature Economics; Health Science
ANGLICAN SENIOR HIGH SCHOOL
B.S Health Science -
University of the People
Some College (No Degree) - International Relations And Affairs
Miami University
Oxford, OHSkills
- Travel Administration
- Administrative Support
- Social Media Management
- Office Management
- Business Administration
- Customer Service-Oriented
- Staff Management
- Consultative selling
- CRM software proficiency
- Confidentiality
Certification
Customer Service Professional Certification
Certificate In Human Biology
Certificate in Epidemiology
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
MS Powerpoint
CapCut
Canva
Spreadsheets
Excel
Timeline
Executive Assistant/Office Manager
United Way of Buffalo & Erie County
08.2023 - 01.2024
Plant Manager
Enzymes Biotech
09.2022 - 04.2023
Executive Assistant
Enzymes Biotechnology International
04.2021 - 05.2023
Customer Service Representative
Blue Cross Blue Shield
01.2019 - 01.2020
Customer Service Sales Representative
Intuit
01.2018 - 12.2019
Intern
Caring Hands (Hospice)
02.2017 - 06.2017
Teacher
Private Resident
02.2015 - 01.2017
Office Assistant
Elegance travel And Tours
03.2014
High School Diploma - English Literature Economics; Health Science
ANGLICAN SENIOR HIGH SCHOOL
B.S Health Science -
University of the People
Some College (No Degree) - International Relations And Affairs
Miami University
Customer Service Professional Certification
Certificate In Human Biology
Certificate in Epidemiology
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