Janas Raines
El Paso,TX
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
31
31
years of professional experience
Work History
Event Manager
Advantage Solutions
El Paso, TX
02.2022 - Current
- Ensuring execution of events for members at Costco.
- Ensured compliance with applicable laws and regulations related to event planning and operations.
- Created detailed timelines for the execution of each event.
- Evaluated event performance metrics against established goals and objectives.
- Oversaw all aspects of event production from conception through completion.
- Prepared post-event reports summarizing attendee feedback and other key metrics.
- Resolved any issues that arose during the course of an event in a timely manner.
Prescription Benefit Specialist/Member Service Manager
Express Scripts / Cigna
El Paso, TX
01.2020 - 02.2022
- Front line support for customers with interactions about prescriptions, info, orders, benefits, and delivery support.
- Reviewed and processed prescription benefit requests from medical providers, pharmacies and members.
- Provided customer service to members regarding inquiries related to pharmacy benefits and coverage.
- Utilized various software programs such as Microsoft Office Suite and proprietary claim system applications.
- Adhered to HIPAA regulations when handling confidential information related to patients' medical records.
- Evaluated changes in policies or procedures that impact the delivery of prescription drug services.
- Provided guidance on resolving complex pharmacy benefit matters.
- Participated in meetings with internal stakeholders regarding updates or changes to policies impacting the delivery of pharmacy services.
- Managed customer service team of 6-10 employees, ensuring quality and efficiency standards were met.
- Created monthly reports on operational performance metrics.
- Maintained accurate records of all customer interactions using CRM software.
Executive Team Leader, Food, Health and Beauty
Target
El Paso, TX
01.2018 - 01.2020
- Being the Subject Matter Expert in Food and Beverage by maintaining a 20% sales mix, along with the Beauty Department.
- Developed and implemented strategies to improve team performance, morale and engagement.
- Provided coaching and mentoring support to direct reports and other team members.
- Identified areas of improvement in business operations processes, procedures and protocols.
- Developed a comprehensive system for monitoring performance metrics across the organization.
- Managed daily operations including budgeting, resource allocation, staffing requirements and project timelines.
- Created and maintained strong relationships with executive team members, key stakeholders and external partners.
- Conducted research into current trends within the industry to inform decision making processes.
- Analyzed financial statements to identify potential risks or opportunities for growth.
- Resolved conflicts between employees or customers in a timely manner while preserving positive relationships.
- Upheld open door policy to help employees feel comfortable voicing concerns.
General Manager/Area Manager for District 4508
Ulta Beauty
El Paso, TX
01.2008 - 01.2018
- Training all externally hired GMs in my district of Dallas, El Paso, and Las Cruces.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Trained employees on duties, policies and procedures.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Tracked monthly sales to generate reports for business development planning.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Co-Manager Walmart Supercenter
Walmart
El Paso, Texas
02.1999 - 01.2008
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Maintained inventory levels by ordering supplies and tracking sales.
- Ensured safety protocols were followed at all times.
- Monitored daily operations to ensure efficient workflow.
- Assisted in the development of marketing campaigns for new products and services.
- Performed weekly audits of cash registers to detect discrepancies in transactions.
- Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
- Implemented cost-saving measures that improved operational efficiency without compromising quality of service or product offerings.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Recruited and hired qualified candidates to fill open positions.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
General Manager
Whataburger
El Paso County
01.1994 - 01.1998
Education
Associate of Arts in Business Administration - Business Administration and Management
EPCC
El Paso, TX06.1998
Skills
- Managing events start to finish
- Team leadership and supervision
- Brand Awareness
- P&L Management
- Loss Prevention
- Customer Relationship Management
- Customer experiences
Additional Information
Dale Carnegie
Timeline
Event Manager
Advantage Solutions
02.2022 - Current
Prescription Benefit Specialist/Member Service Manager
Express Scripts / Cigna
01.2020 - 02.2022
Executive Team Leader, Food, Health and Beauty
Target
01.2018 - 01.2020
General Manager/Area Manager for District 4508
Ulta Beauty
01.2008 - 01.2018
Co-Manager Walmart Supercenter
Walmart
02.1999 - 01.2008
General Manager
Whataburger
01.1994 - 01.1998
Associate of Arts in Business Administration - Business Administration and Management
EPCC