Janasia Embry
Aurora,CO
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Overview
10
10
years of professional experience
Work History
Operations Associate Teller
US Bank National Association
10.2021 - Current
- Process deposits for various corporations to ensure correct amount is deposited into account.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Operations Associate
Gopuff Inc
12.2020 - 09.2021
- Packing orders for numerous customers, Stocking shelves, Putting away shipments, Multitasking during high order volumes, Routing orders to ensure customer happiness, Customer service at liquor store, Cashiering, Ensuring driver’s are able to complete their orders in less than an hour.
- Managed inventory levels for optimal product availability and reduced waste.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
Parking Control Technician
Auraria Higher Education Center
10.2019 - 10.2020
- Counting parking revenue through various machines, Customer service in person and through phone, Helping Brinks with the deposits for the company’s bank institution, Helping customers with parking knowledge on campus, Data entry for spreadsheets and tickets, Preparing parking permits for customers, Handling ecopass’ for customers along with preparing for payroll department via the three institutions on campus.
Admin Assistant 1
Auraria Higher Education Center
03.2017 - 09.2019
- Greeted customers, Phone customer service, Data entry, Microsoft office, Provided support as an asset to the Human Resources, accounting & purchasing department, Mail responsibility, Check log, Payroll preparation, Payroll auditing, Ran background checks for job eligibility, Helped employees with paperwork questions and changes
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Student Employee
Auraria Higher Education Center
09.2016 - 03.2017
- Greeting visitors, Phone customer service, Helped with directions for Auraria Campus, Provided support as an asset to the Human Resources, accounting & purchasing department, Microsoft Office.
Customer service
Auraria Higher Education Center
08.2015 - 09.2016
- Helped with Directions for Auraria Campus, Dispatch, Phone customer service
- Displayed very good communication and customer service skills.
- Offered administrative and customer service support to customers.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained excellent customer service and positive attitude.
Front Desk Receptionist Volunteer
Denver Health Hospital
05.2014 - 05.2015
- Greeted visitors, Helped them find patients, Helped with directions, ER assistance
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Summer Childcare Assistant
Dreamers Day Camp
06.2014 - 08.2014
- Helped children with homework/activities
- Enhanced children''s social skills by organizing group activities and fostering positive interactions.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
Education
High School Diploma -
Community College of Denver
Denver, COSkills
- Policy Reviews
- Continuous Improvement
- Safety Policies
- Operations Management
- Safety Procedures
- Process Improvements
- Warehouse Equipment Operation
- Database Management
- Administrative Support
- Scheduling
Timeline
Operations Associate Teller
US Bank National Association
10.2021 - Current
Operations Associate
Gopuff Inc
12.2020 - 09.2021
Parking Control Technician
Auraria Higher Education Center
10.2019 - 10.2020
Admin Assistant 1
Auraria Higher Education Center
03.2017 - 09.2019
Student Employee
Auraria Higher Education Center
09.2016 - 03.2017
Customer service
Auraria Higher Education Center
08.2015 - 09.2016
Summer Childcare Assistant
Dreamers Day Camp
06.2014 - 08.2014
Front Desk Receptionist Volunteer
Denver Health Hospital
05.2014 - 05.2015
High School Diploma -
Community College of Denver
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