Janasia Osborne
Englewood,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Office Services Associate
FSO Onsite Outsourcing-NBA
06 2021 - Current
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks like NBA Season Tip Off, HBCU Fellowship, 2K Activation, Bring Your Kid to Work Day, Service Now App Rollout, Women's Leadership Forum, All Star Loading, Finals Loading, and Global Games
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues
- Participate actively in weekly leadership and senior management discussions, effectively communicating results, challenges, and strategic initiatives to meet client objective
Administrative Assistant/Customer Rep.
Coach Warehouse
06.2018 - 05.2021
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data
- Liaised with customers, management and sales team to better understand customers needs and recommend appropriate solutions
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
- Used company troubleshooting resolution to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Medical Collections/Claims Representative-Contract
ARMC Financial Services-Robert Half-Accountemps
05.2018 - 06.2018
- Effectively managed high-volume of inbound and outbound calls from insurance companies efficiently in a complex, fast-paced and challenging call center environment
- Followed up on denials, late payments, extensions and resolved discrepancies in insurance payments by collaborating with carriers
- Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable
- Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials
Office Administrative Assistant
Aeromark-FSO- Samsung Electronics America
10.2016 - 05.2018
- Prepared outbound courier shipment using computer or service provider
- Sorting and distribution of incoming mail to various internal departments
- Analyzed departmental documents for appropriate distribution and filing
- Assisted with incoming calls for field inquiries from clients, vendors, and various callers seeking information
- Successfully organized small and large scale events for new hires, CEO's, Vice President's and Samsung employees
- Interacted with executive assistants frequently about special needs and requests from CEO's and VP's
Accounts Receivable Clerk
Transcentra
04.2011 - 10.2016
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail and bookkeeping
- Identified, researched and resolved billing variances to maintain system accuracy and currency
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Posted high volume of monthly payments, performed research, tracked misapplied payments and prepared monthly reports
- Managed efficient cash flow reporting, posted cash receipts and analyzed charge backs, independently addressing and resolving issues
Education
Some College (No Degree) - Media Productions
William Paterson University of New Jersey
WayneCertificate - Medical Assistant
Lincoln Technical Institute
Paramus, NJ2015
Associate Of Arts- AA, Mass Communication - Mass Media Communications
Bergen Community College
Paramus, NJ 05.2012
High School Diploma -
Saint Mary High School
Rutherford, NJ2009
Skills
- Scheduling/Event Coordination
- Microsoft Office/Excel/PowerPoint
- Adobe Premiere Pro
- Adobe Audition
- Adobe Spark
- Canva
Accomplishments
- Consistently commended by superiors for resolving volatile situations courteously.
Timeline
Administrative Assistant/Customer Rep.
Coach Warehouse
06.2018 - 05.2021
Medical Collections/Claims Representative-Contract
ARMC Financial Services-Robert Half-Accountemps
05.2018 - 06.2018
Office Administrative Assistant
Aeromark-FSO- Samsung Electronics America
10.2016 - 05.2018
Accounts Receivable Clerk
Transcentra
04.2011 - 10.2016
Office Services Associate
FSO Onsite Outsourcing-NBA
06 2021 - Current
Some College (No Degree) - Media Productions
William Paterson University of New Jersey
Certificate - Medical Assistant
Lincoln Technical Institute
Associate Of Arts- AA, Mass Communication - Mass Media Communications
Bergen Community College
High School Diploma -
Saint Mary High School
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