Ja'Nasia Phillips
Dallas
Summary
Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.
Overview
1
1
year of post-secondary education
9
9
years of professional experience
Work History
Security Officer
Bohling Protective Services
Dallas
12.2025 - Current
- Conducted regular patrols to identify potential hazards and security risks.
- Monitored premises to ensure safety and security for employees and visitors.
- Responded promptly to alarms and incidents, coordinating with law enforcement.
- Trained new security personnel on procedures and operational policies effectively.
- Produced detailed reports on daily activities and any incidents encountered.
Remote Customer Service Representative
Amazon
04.2023 - 12.2025
- Resolved customer complaints efficiently and professionally.
- Assisted customers with product inquiries and order issues.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Demonstrated strong communication skills when interacting with customers and coworkers.
Customer Service Specialist
Co-op Solutions
11.2019 - 04.2023
- Handled incoming calls from members, ensuring timely and effective resolution of inquiries.
- Utilized tools and resources to efficiently address member inquiries and enhance service quality.
- Utilized various tools and resources to effectively respond to member inquiries.
- Remained calm and professional while effectively managing challenging situations.
- Cultivated and sustained collaborative relationships with team members to support a cohesive work environment.
- Actively promoted and upheld a professional image for Co-op's Call Centers.
- Participates in product and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge.
Guest Advocate
Chick-fil-A
05.2017 - 11.2019
- Welcomed and greeted guests, took and prepared customer orders at front counter and drive-thru, maintained cleanliness in counter and dining room, observed health and sanitation guidelines, ensuring positive guest experiences.
- Provided excellent customer service during high-volume dining hours.
- Assisted guests with menu selections and special dietary needs.
- Handled cash transactions accurately at the point of sale.
Education
Dental Assistant -
The College of Healthcare Professions
Dallas, Tx 09.2021 - 05.2022
Skills
- Incident Response
- Surveillance techniques
- Problem solving
- Critical thinking
- Organization
- time management
- Collaboration
- Leadership
- Communication
- Process Improvements
- Customer management
Timeline
Security Officer
Bohling Protective Services
12.2025 - Current
Remote Customer Service Representative
Amazon
04.2023 - 12.2025
Dental Assistant -
The College of Healthcare Professions
09.2021 - 05.2022
Customer Service Specialist
Co-op Solutions
11.2019 - 04.2023
Guest Advocate
Chick-fil-A
05.2017 - 11.2019