Janasia Russell
Phoenix,AZ
Summary
Proven caregiver and team leader, adept in compassionate communication and problem-solving, significantly improved patient outcomes at Building Dreams. Skilled in daily living assistance and fostering professional growth, consistently exceeded customer service goals, demonstrating a commitment to excellence and safety in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Caregiver
Ohana Services LLC
10.2023 - 03.2024
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Direct Care Supervisor
Building Dreams
02.2022 - 09.2023
- Improved overall patient outcomes with consistent monitoring and timely interventions.
- Mentored junior staff members, fostering professional growth and skill development.
- Promoted a safe working environment by enforcing safety guidelines and conducting regular inspections.
- Resolved conflicts among team members, fostering a harmonious work atmosphere conducive to excellent patient care.
- Reviewed incident reports promptly, taking corrective action when needed to ensure lessons learned were utilized effectively moving forward.
Customer Service Cashier
Dunkin' Donuts
03.2020 - 11.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
Education
Diploma -
West PHX
05.2020
Skills
- Daily living assistance
- Housekeeping
- First aid and safety
- Compassionate communication
- Behavior redirection
- Problem-solving skills
- Resolving issues
- Communicating with clients
Timeline
Caregiver
Ohana Services LLC
10.2023 - 03.2024
Direct Care Supervisor
Building Dreams
02.2022 - 09.2023
Customer Service Cashier
Dunkin' Donuts
03.2020 - 11.2022
Diploma -
West PHX
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