Janasia Sikes
Rochester
Summary
Experienced with managing patient access and intake processes in outpatient settings. Utilizes strong organizational skills and comprehensive knowledge of healthcare regulations to ensure smooth operations. Track record of effective communication and problem-solving to enhance patient experience and operational efficiency.
Hardworking and passionate job seeker with strong organizational skills.
Overview
11
11
years of professional experience
Work History
Outpatient Access Specialist
University of Rochester
01.2022 - Current
- Processed insurance verifications, ensuring accuracy and compliance with organizational policies.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Assisted in referral management, coordinating between departments to facilitate timely patient care.
- Performed data entry and maintenance tasks, ensuring accuracy of patient information in electronic health records.
- Confirmed appointments, communicated with clients, and updated client records.
Environmental Services Housekeeper
Rochester General Hospital
04.2021 - 12.2021
- Performed thorough cleaning of designated areas to maintain high sanitation standards throughout the hospital.
- Disinfected frequently touched surfaces to minimize the risk of infection for patients and staff.
- Collaborated with team members to ensure efficient workflow and adherence to cleaning schedules.
- Monitored and restocked cleaning supplies to ensure availability and support daily operations.
Cashier
Kentucky Fried Chicken
05.2015 - 06.2020
- Processed customer transactions efficiently at point of sale, ensuring accurate cash handling.
- Assisted in maintaining cleanliness and organization of the front counter and dining area.
- Collaborated with team members to enhance customer service experience during peak hours.
- Supported inventory control efforts by restocking items and monitoring product availability.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
High School Diploma -
Eastridge High School
Irondequoit, NY06-2014
Skills
- Referral coordination
- Customer service
- Registration and scheduling
- Payment collection
- HIPAA compliance
- Friendly and outgoing
- Teamwork and collaboration
Languages
English
Native or Bilingual
Timeline
Outpatient Access Specialist
University of Rochester
01.2022 - Current
Environmental Services Housekeeper
Rochester General Hospital
04.2021 - 12.2021
Cashier
Kentucky Fried Chicken
05.2015 - 06.2020
High School Diploma -
Eastridge High School