JANASIA TIGNER
Pittsburgh,PA
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, looking for a great opportunity to put my skills and experience to use.
Overview
14
14
years of professional experience
Work History
Customer Service Associate
Trego-dugan Aviation (Alaska Airlines)
08.2024 - Current
- Ensured compliance with safety regulations by performing pre-flight inspections of aircrafts cabin areas.
- Provided assistance with ticketing, baggage handling, and boarding procedures.
- Assigned seating to passengers based on availability and preferences.
- Reduced lost luggage incidents by diligently tracking and documenting baggage movement within the airport facility.
- Updated records when lost, delayed or pilfered bags were found.
PRIMARY CONTACT REPRESENTATIVE
FIRST NATIONAL BANK
02.2023 - 07.2024
- Assist customers with banking needs
- Discussed customers auto loans, mortgages, and lines of credit
- Troubleshooted customers online banking issues
- Filed disputes for fraudulent charges for customers.
HUB SPECILIST
BLINK HEALTH
05.2021 - 01.2023
- Adhered to pharmacy laws and code of ethics
- Dispensed and verified patient prescription orders
- Provided patient counseling and advice on prescriptions as well as alternatives and over-the-counter medications
- Effectively prioritize tasks and organized workflow to increase efficiency.
Sales Associate
2020 COMPANIES
02.2021 - 05.2021
- Provided positive first impressions to welcome existing, new and potential customers
- Increased sales by offering advice on purchases and promoting additional products
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Benefit Specialist (Temp)
CONNECTIVERX
12.2020 - 04.2021
- Locating benefit information for patients from payers and updating their profiles with the information found.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Updated patient records with accurate, current insurance policy information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Hostess
BUCA DE BEPPO
12.2020 - 04.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Answered customer questions about hours, seating and menu information
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Supported servers, food runners and bussers with keeping the dining area ready for every guest.
Benefits Verification Specialist
CVS HEALTH
03.2019 - 09.2020
- Ensured timely reimbursements by proactively identifying potential issues that could delay claim processing and addressing them before submission.
- Assisted clients with resolving complex benefits issues, improving overall customer satisfaction.
- Maintained up-to-date knowledge on industry regulations, ensuring compliance throughout all benefit verification processes.
Member/Provider Service (Temp)
Gateway Health plan
03.2019 - 09.2020
- Taking inbound member/ Provider calls
- Updating processing information
- Updating Primary care physicians
- Locating in network specialists
- Informing patients of benefits
- Investigating Unpaid, and paid claims
- Providing correct processing information
- Answering Provider/Member calls.
Retention Specialist/ Customer Service
IBEX GLOBAL
03.2017 - 03.2018
- Taking 80-120 inbound calls a day
- Answering customer questions
- Re-bundling Cable/Internet/Phone Plans
- Taking payments
- Retaining customers
- De-escalate supervisor calls
- Enrolling New customers
- Selling core products/services
- Adding products and services.
Crew Member
MCDONALDS
08.2015 - 03.2017
- Kept wait times low through fast order taking and payment processing
- Answering customer questions
- Delivered timely service and performed sanitation tasks
- Prepared food by following recipes and presentation guidelines
- Performed sweeping, mopping, and washing dishes to keep equipment and facilities sanitary.
CYA Youth Missionary
CHILD EVANGILISM FELLOWSHP
11.2010 - 08.2011
- Raise money for our mission and training school
- Attend a two week training school where I will learned to present the Gospel clearly on a child's level
- Counsel children for salvation
- Lead a dynamic club ministry for kids
- Teaching a Bible lesson, a real-life missionary story and a Bible verse
- Leading songs, and games
- Teach clubs at various locations with a team of other young people
- Travel to apartment complexes, day care centers, neighborhoods, schools and other community locations.
Education
High School Diploma -
CORNELL HIGH SCHOOL
09.2016
Skills
- Power Point
- Customer service
- Microsoft Word
- Microsoft Excel
- Conflict Resolution
- Sales
- Hospitality
- Soft Skills
Personal Information
Title: Customer Service Expert
Languages
American Sign Language
Timeline
Customer Service Associate
Trego-dugan Aviation (Alaska Airlines)
08.2024 - Current
PRIMARY CONTACT REPRESENTATIVE
FIRST NATIONAL BANK
02.2023 - 07.2024
HUB SPECILIST
BLINK HEALTH
05.2021 - 01.2023
Sales Associate
2020 COMPANIES
02.2021 - 05.2021
Benefit Specialist (Temp)
CONNECTIVERX
12.2020 - 04.2021
Hostess
BUCA DE BEPPO
12.2020 - 04.2021
Benefits Verification Specialist
CVS HEALTH
03.2019 - 09.2020
Member/Provider Service (Temp)
Gateway Health plan
03.2019 - 09.2020
Retention Specialist/ Customer Service
IBEX GLOBAL
03.2017 - 03.2018
Crew Member
MCDONALDS
08.2015 - 03.2017
CYA Youth Missionary
CHILD EVANGILISM FELLOWSHP
11.2010 - 08.2011
High School Diploma -
CORNELL HIGH SCHOOL
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