Janathan White
Beaumont,TX
Summary
A very knowledgeable Person with over 7 years of experience supervising the resolution of critical issues within a time-sensitive environment, with a successful track record of building and maintaining talented teams. Highly organized, energetic, and versatile leader committed to continuous improvements. Very adaptable and quick to learn new concepts. Also, anEnthusiastic, Amiable provider of invaluable services needed to keep businesses up and running.
Overview
7
7
years of professional experience
1
1
Certification
Work History
District Manager
Valet Living
Beaumont, TX
02.2024 - Current
- Managed over 35 service valets
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives, and communication goals.
- Coordinated employee schedules according to shift changes
- Provided ongoing training to address staff needs.
- Maintained operating schedules to provide effective coverage for key areas and achieved
- Go out in the field and help where it is needed
- Coached, developed, and motivated theteam to achieve revenue goals.
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Supported sales team members to drive growth and development.
- Cultivated positive rapport with associates and team leadership.
Service Valet
Valet Living
Beaumont, TX
02.2023 - 01.2024
- Collected garbage from residential and commercial areas using a truck
- Collected household garbage and recyclables from residential areas in a timely manner.
- Responded to questions about local area and company services.
- Removed snow from common areas to create safe operating environment.
Head Supervisor
United Parcel Service, UPS
Beaumont, TX
07.2018 - 01.2023
- Supervised over 50 to 60 people on a given day
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Identified needs of employee promptly and efficiently.
- Provided ongoing training to address staff needs.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Built strong operational teams to meet process and production demands.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Conducted regular meetings with staff members to discuss progress, issues, and goals.
- Ensured compliance with all safety regulations within the workplace.
- Developed and implemented effective strategies to manage a team of supervisors and staff.
Education
Associate of Applied Science - Computer Networking
Lamar Institute of Technology
Beaumont, TX05.2022
Skills
- Quick Learning
- Customer Service
- Support
- Adaptive
- Leadership
- Relationship Building
- Schedule development
- Staff Management
- Strategic Planning
- Process Improvement
- Staff Discipline
- Goal-Oriented
- Business Administration
Certification
- Home integration certificate
Accomplishments
- Package Handler to Head Supervisor, in less than 12-months.
- Have taken over Sister center at UPS and achieved numbers earning recognition from upper management.
- At Valet Living got promoted to valet lead than one year
- Recognized as Employee of the month twice for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Additional Information
Very hard-working and determined individual ready to get stuff done
References
References available upon request.
Timeline
District Manager
Valet Living
02.2024 - Current
Service Valet
Valet Living
02.2023 - 01.2024
Head Supervisor
United Parcel Service, UPS
07.2018 - 01.2023
Associate of Applied Science - Computer Networking
Lamar Institute of Technology
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