Janava Sherlock
Nunda,NY
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
4
4
years of professional experience
Work History
Medical Appointment Coordinator
ARC Glow
Lakeville , NY
2023.10 - Current
- Responsible for assisting people supported in receiving needed/ desired medical services and communicating and documenting pertinent information as per program policy (i.e. medication administration, transportation to appointments).
- Provides medical supervision of people living in the residence, as needed.
- Reviews the MAR for refusals daily and sends information to the medical providers.
- Track injury/falls for the people of the residence.
- Sends monthly MAR renewals to the pharmacy with the appropriate changes.
- Ensures an adequate amount of medication is on site for each individual at all times.
- Provides communication to residential site staff to ensure physician and clinical orders are understood and followed.
- Makes recommendations to the CSRN and/or Health Care Provider to maintain and/or improve the overall health and wellness of individuals supported.
- Coordinates with the CSRN to assure follow up of Pharmacy Reviews.
- Reviews the medical charts to ensure labs, test results, etc. are completed. Assures that follow up is done within appropriate time frames.
- Attends weekly meeting with the CSRN as requested.
- Implements Life Plan and Staff Action Plan as developed by each person supported, family / advocate and Care Coordinator.
- Assists and supports each person in using community cultural and education resources, such as libraries, restaurants, stores, medical facilities, banks, churches, theater and social services as needed.
- Responsible for completing household tasks, including meal preparation, following a nutritional plan, grocery shopping, laundry, etc. as needed.
- Assists and supports people with interpersonal relationships in their home and community, and with medications if necessary.
- Complete required paperwork on daily / as needed basis.
- Ensures residential habilitation services are documented in accordance with agency and OPWDD requirements.
- Provide direct support as needed.
- Drives agency vehicles, when needed, and complete required transportation paperwork.
- Promotes cooperation and successful interaction by maintaining open and positive communication with people receiving services, their advocates, family members and other Agency staff members.
- Adheres to all program policies and procedures.
- Work holiday and weekend hours, as needed
- Become certified in medication and administration and maintain certification on an annual basis.
- Participates in corporate compliance, quality assurance and improvement activities as required.
- Demonstrates adherence to the DSP Code of Ethics.
Amap/Dsp
ARC Glow
Lakeville , NY
2020.07 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Monitored client's well-being, safety and comfort under physician direction.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Accompanied individuals on outings to promote independence and integration into the community.
- Built strong and trusting rapport with clients and loved ones.
- Maintained detailed records of services performed on clients.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Organized oral medications for clients following dosage and schedule requirements.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Drove clients to doctors' appointments and social outings.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Provided guidance and support to ensure safety of individuals served.
- Assisted clients with maintaining good personal hygiene.
- Monitored health and well-being of clients and reported significant health changes.
- Accompanied or transported clients to appointments, errands and social activities.
Unit Clerk
Noyes Memorial Hospital
Dansville , NY
2021.06 - 2021.10
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered inquiries regarding policies, procedures, and services offered by the hospital or clinic setting.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Conveyed special dietary restrictions and requirements to food preparation team and verified compliance of delivered food items.
- Scheduled appointments for patients and coordinated transportation services when necessary.
- Organized ordered medical tests, sample collection and patient transportation.
- Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
- Demonstrated knowledge in medical terminology to accurately transcribe physician orders.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Verified insurance coverage for incoming patients.
- Organized and maintained filing systems for patient records.
- Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
- Maintained confidentiality of all patient information.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Prepared charts for outpatient and inpatient services.
- Screened calls and collected messages for unit personnel to promote team efficiency.
- Answered phones to transfer calls or relay messages to patients or staff.
- Performed data entry into an electronic health record system.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Education
CNA
GST Boces
Hornell, NY2014-06
Skills
- Appointment Scheduling
- Insurance Verification
- Calendar Management
- [Software] Expertise
- Calendar Scheduling
- Appointment Management
- Outbound Calling
- Client Relationship Building
- Scheduling Expertise
- Appointment Confirmation
- Data Entry Expertise
- Appointment Setting
- Documentation
- Excellent Phone Etiquette
- Call Routing
- Follow-Up Skills
Timeline
Medical Appointment Coordinator
ARC Glow
2023.10 - Current
Unit Clerk
Noyes Memorial Hospital
2021.06 - 2021.10
Amap/Dsp
ARC Glow
2020.07 - Current
CNA
GST Boces
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