Janavia WESTBROOK

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Enhanced student support by delivering one-on-one and small group assistance in various subjects.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
• Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Collaborated with teachers to develop and implement individualized education plans for students with special needs.
• Assisted teachers in the development of engaging lesson materials aligned with curriculum standards for various subject areas.
• Assisted classroom teacher in supervising snack time and indoor and outdoor play.
• Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
• Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
• Assisted in administration of standardized tests, facilitating smooth testing process.
• Provided feedback to teachers on student progress, aiding in adjustment of teaching strategies.
• Utilized technology in classroom to enhance learning experiences.
• Participated in professional development workshops, continuously improving teaching skills.

Assisting customers in locating & purchasing merchandise, operating cash register, stocking merchandise, recovering merchandise, providing excellent service to customers, answering phone calls & providing information to callers, follow-up on customer complaints & problems, & coordinating purchase of merchandise with requisition orders

• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Processed customer orders and accurately handled payment transactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.