JANAY A. EALY
Sacramento,CA
Summary
To obtain a position that will further develop my organizational and communication skills. Seeking to apply my abilities, and fill an entry level position within a growing company. Also allow me to demonstrate my ability to work well with people and to gain the knowledge and leadership skills to use while advancing within a company. I am a dedicated team player who will contribute to the growth and profitable productivity of that company, while employed.
Overview
16
16
years of professional experience
Work History
Unarmed Security Guard
MIB
11.2023 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Provided exceptional customer service to clients, addressing their concerns and maintaining a professional demeanor at all times.
- Prevented escalations in conflicts through effective communication skills and conflict resolution techniques, maintaining a calm environment onsite.
- Conducted thorough inspections of facilities to identify potential safety hazards or security breaches.
- Developed strong relationships with fellow team members as well as other departments within the organization resulting in better coordination during emergencies.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
- Managed crowd control during special events, ensuring guests'' safety while minimizing disruptions.
Customer Service Representative
King’s Wigs
06.2016 - Current
- Promote sales by assisting customers and offering suggestions
- Utilize product knowledge to promote sales
- Ability to communicate professionally in person and by phone
- Stock shelves, counters, and tables with merchandise
- Provide prompt and courteous service to all customers
Delivery Driver
Finishline Express
06.2023 - 01.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Caregiver
Honor
04.2021 - 10.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
Customer Service Representative
Alorica
05.2015 - 06.2016
- Responds to request and calls from customers related to client specific programs and products
- Identifies and responds to customer’s needs based on designated procedures of account/client
- Tracks call related information of each call received for auditing and reporting purposes
- Provides feedback reports on call issues related to downtime and/or training issues
- Up-sells to customer upgrades as necessary
- Provides support and assistance as needed
Caregiver
Your Choice Senior Care
02.2014 - 04.2015
- Handled in-home meal preparation
- Attended to daily medical care needs
- Spent time with patients who were bed ridden to keep them smiling and content
- Assisted patients with the maintenance and upkeep of their homes
Food Service Assistant
Scrumptous Catering
01.2009 - 01.2010
- Assist with the operations of catering functions including delivery, setup, and clean up, serving, contractor interviewing/hiring
- Interpret event orders to meet client needs
- In charge of communicating catering information to fellow staff and guests
- Assist with inventory and proper storage of catering equipment and supplies
Child Care Provider
Grannie’s Babies
06.2008 - 12.2009
- Communicated with parents both in oral and written form concerning needs, progress, and behavior of the children
- Provided critical input regarding the planning and preparing of developmental activities including art, music, and physical activities
- Monitored, observed, and interacted with the children inside and out
- Cared for the children including feeding, diapering, and dressing
- Anticipated and prevented problems with the children
Education
High School Diploma -
William Daylor High School
Sacramento, CA05-2014
Skills
- Word
- Excel
- Outlook
- Internet
- Power Point
- Social Media
- ASS Web
- Facility Security
- Crowd Control
- Situational Awareness
- Report Writing
- Customer Service
- Problem-solving abilities
- Active Listening
- Respectful and Compassionate
- Elderly Care
- Dependable and Responsible
- Time Management
References
Available Upon Request
Timeline
Unarmed Security Guard
MIB
11.2023 - Current
Delivery Driver
Finishline Express
06.2023 - 01.2024
Caregiver
Honor
04.2021 - 10.2023
Customer Service Representative
King’s Wigs
06.2016 - Current
Customer Service Representative
Alorica
05.2015 - 06.2016
Caregiver
Your Choice Senior Care
02.2014 - 04.2015
Food Service Assistant
Scrumptous Catering
01.2009 - 01.2010
Child Care Provider
Grannie’s Babies
06.2008 - 12.2009
High School Diploma -
William Daylor High School
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