Janay Alexida

• Process and reconcile daily revenue reports from front desk, F&B outlets, and events

• Manage accounts payable and receivable, ensuring timely vendor payments and guest refunds

• Prepare monthly financial statements and assist with budget tracking and forecasting

• Handle payroll reporting and resolve discrepancies with HR and department managers

• Audit guest folios, credit card transactions, and cash deposits to ensure accuracy and compliance

• Support month-end and year-end close processes by compiling journal entries and balance sheets

• Supervised front desk team of 4–6 agents, ensuring seamless guest check-in/check-out and service operations

• Trained new hires on property management system (e.g., Opera), brand standards, and customer service best practices

• Managed daily shift reports, handled billing disputes, and ensured accuracy in room assignments and VIP requests

• Collaborated with management to optimize front desk workflows, contributing to a 15% increase in guest satisfaction scores

• Assisted customers with returns, refunds, money orders, Western Union, and resolving complaints in a timely and friendly manner

• Handled customer account inquiries and maintained accurate cash drawer and transaction logs

• Ensured compliance with store policies and upheld excellent customer service standards during high-volume hours

• Supported managers in daily operations including closing procedures and end-of-day reporting