JaNay Allen
Glendale,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Kimpton Palomar Hotel
05.2024 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Lead Bartender
Hyperion Public
08.2023 - 02.2024
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Closed out cash register and prepared cashier report at close of business.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Manager
Berkshire House
01.2020 - 07.2023
- Utilized SARS method to enhance customer satisfaction, resulting in 25% increase in positive feedback.
- Managed busy shifts with accuracy, handling high- volume orders and ensuring seamless dining experiences.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Manager/Server Trainer
Wings And Things
03.2016 - 01.2020
- Spearheaded training sessions, improving staff efficiency, and reducing order errors by 30%.
- Implemented new customer service protocols, resulting in a 20% boost in customer retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Manager
Sheikh Shoes
07.2013 - 10.2015
- Oversaw daily operations, optimizing workflows, and maintaining exceptional customer service standards.
- Used POS system to order and receive retail inventory
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
High School Diploma -
Herbert Hoover High School
Glendale, CA06.2011
Skills
- Strong Customer Service
- Team Player Attitude
- Problem Solving
- Inventory Management
- Ability to Adapt to Change
- Strong Attention to Detail and Organizational Skills
- Fast Learner
Timeline
Front Desk Agent
Kimpton Palomar Hotel
05.2024 - Current
Lead Bartender
Hyperion Public
08.2023 - 02.2024
Manager
Berkshire House
01.2020 - 07.2023
Manager/Server Trainer
Wings And Things
03.2016 - 01.2020
Manager
Sheikh Shoes
07.2013 - 10.2015
High School Diploma -
Herbert Hoover High School