Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Personal Information
Timeline
Generic

Janay Ancheta

Houston,TX

Summary

Creative Stylist with distinguished history of customer satisfaction and success. Proven to maintain relationships with clients and keep clean and organized workspaces. Dedicated to fantastic customer service and equipment maintenance.

Polite and professional representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Knowledgeable and dedicated customer service professional with extensive experience in sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bartender

Obok Bar & Grill
10.2019 - 03.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Served high customer volumes during special events, nights, and weekends
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
  • Kept bar presentable and well-stocked to meet customer needs
  • Followed alcohol awareness procedures for preventing excessive guest intoxication
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors
  • Adhered to state laws regarding alcoholic beverage services and customer regulations

Hair Stylist

Redds Braided Babes
03.2020 - Current
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated customers on products to maximize benefits.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Processed payments, entering sales in register for prompt customer service.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Organized sales area and work station to showcase products and boost sales.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Worked with men, women and children to complete styles on daily basis.
  • Represented desired product features in shoots to enhance appearance and improve consumer purchasing numbers.
  • Sourced materials and props for photo shoots to enhance products and appearance of subjects.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered

Licensed Insurance Agent

Teleperformance
10.2019 - 12.2019
  • Customer Service Representative
  • Calculated quotes and educated potential clients on insurance options.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Obtained underwriting approval by completing application for coverage.
  • Provided coverage option information to assist clients in protecting assets.
  • Promoted products and services using upselling and other sales strategies.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Exceeded corporate quotas for monthly policy sales.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.
  • Assessed coverage plans and long-term business goals to successfully align new products with plans and strategies.
  • Tracked progress of all outstanding insurance claims.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.

BDC Representative

Don Ringler Chevrolet
01.2019 - 06.2019
  • I assist with setting up appointments and sending out vehicle information.
  • Identified and executed appropriate strategies for business success.
  • Used sales and order management systems and technologies to facilitate exceptional customer service.
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Kept detailed records of daily activities through online customer database.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Met existing customers to review current services and expand sales opportunities.
  • Recorded accurate and efficient records in customer database.
  • Built relationships with customers and community to promote long term business growth.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.
  • Negotiated prices, terms of sales and service agreements.
  • Contributed to team objectives in fast-paced environment.
  • Identified and solved problems with minimal guidance to minimize disruptions to business.
  • Utilized consultative selling skills to identify key trends.

Customer Service Representative

VISA
05.2017 - 07.2018
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service
  • Answered an average of 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Membership Coordinator

SPHERION STAFFING- BAYLOR SCOTT AND WHITE HEALTH PLAN
11.2015 - 02.2017
  • Verified that information in the computer system was up-to-date and accurate
  • Updated departmental standard operating procedures and database to accurately reflect the current practices
  • Compiled statistical information for special reports
  • Processed applications, payments, corrections, endorsements and cancellations Finalized and maintained all types of personal lines insurance policies within the agency.
  • Maintained membership database, ensuring that all information was current and accurate.
  • Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
  • Actively engaged clients upon entrance with pleasant greeting.
  • Scheduled and assigned daily work and activities for team members.
  • Identified issues and immediately stepped up to guarantee speedy and effective resolutions.
  • Diligently trained all staff employees to be welcoming and helpful to members, which increased overall service expectations.
  • Increased customer acquisitions through effective social media management, grassroots marketing and new member orientation.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service Representative

BLACKBOARD STUDENT SERVICES
06.2014 - 01.2015
  • Provided an elevated customer experience to generate a loyal clientèle
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Customer Service Representative

GC SERVICES
01.2013 - 11.2013
  • Investigated and resolved customer inquiries and complaints in an timely and empathetic manner
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
  • Asked open-ended questions to assess customer needs.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Created and maintained detailed database to develop promotional sales.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Education

High School Diploma -

Miller County High School
Colquitt, GA
05.2009

Associate of Arts - General Studies

Temple College
Temple, TX
05.2024

Skills

  • Customer Service
  • CSR
  • Customer Care
  • Call Center
  • Customer Support
  • Highlights and Lowlights
  • Schedule Management
  • Hair Maintenance Expert
  • Relationship Building and Management
  • Business Management
  • Appointment Coordination
  • Outstanding Client Retention
  • Customer Consultation
  • Marketing Familiarity

Certification

Insurance License

Additional Information

SKILLS Cash Management File/records maintenance Exceptional communication skills Computer proficient Quick learner Client-focused

Personal Information

  • Willing To Relocate: Anywhere
  • Title: Customer Service

Timeline

Hair Stylist

Redds Braided Babes
03.2020 - Current

Bartender

Obok Bar & Grill
10.2019 - 03.2021

Licensed Insurance Agent

Teleperformance
10.2019 - 12.2019

BDC Representative

Don Ringler Chevrolet
01.2019 - 06.2019

Customer Service Representative

VISA
05.2017 - 07.2018

Membership Coordinator

SPHERION STAFFING- BAYLOR SCOTT AND WHITE HEALTH PLAN
11.2015 - 02.2017

Customer Service Representative

BLACKBOARD STUDENT SERVICES
06.2014 - 01.2015

Customer Service Representative

GC SERVICES
01.2013 - 11.2013

High School Diploma -

Miller County High School

Associate of Arts - General Studies

Temple College

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Janay Ancheta