Janay Armstrong
Fontana,CA
Summary
Team-oriented warehouse professional with extensive experience in warehouse environments,. Skilled in loading and unloading, order picking, and packaging. Proven ability to expedite urgent orders while maintaining accuracy and attention to detail. Strong communicator and team player, dedicated to maintaining a safe and efficient work environment.
As customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
Work History
General Warehouse Worker
Converse Distribution
08.2024 - 02.2025
- Received and processed warehouse orders using handheld scanner.
- Maintained a clean and safe working environment by following safety protocols and keeping work areas tidy.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Communicated effectively with supervisors regarding issues affecting warehouse operations or performance metrics.
- Maintained safe and clean work environment by keeping warehouse work areas neat, floors clean and goods safely stacked.
- Loaded and unloaded delivery vehicles, verifying shipment accuracy for both incoming and outgoing orders.
- Operated RF scanners to track merchandise and verify contents of containers.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Adhered to company policies regarding attendance punctuality, contributing to a positive work culture and team cohesion.
- Expedited urgent orders through prioritization of tasks while maintaining attention to detail during high-pressure situations.
Warehouse Worker
Amazon
05.2023 - 03.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Received and processed warehouse orders using handheld scanner.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Loaded and unloaded cargo for receiving, dispatching, and staging of freight.
- Operated RF scanners to track merchandise and verify contents of containers.
- Expedited urgent orders through prioritization of tasks while maintaining attention to detail during high-pressure situations.
- Maintained clean, orderly work environment free of hazards.
Warehouse Worker
Yusen Logistics Dominguez
01.2021 - 02.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Loaded and unloaded delivery vehicles, verifying shipment accuracy for both incoming and outgoing orders.
- Expedited urgent orders through prioritization of tasks while maintaining attention to detail during high-pressure situations.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Strapped items down over protective padding to secure throughout transportation.
- Assisted in the training of new employees, ensuring they quickly became productive members of the team.
- Operated RF scanners to track merchandise and verify contents of containers.
- Maintained clean, orderly work environment free of hazards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Medical Assistant
Advanced Pain Management Group
11.2010 - 02.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Safeguarded confidential patient information through strict adherence to HIPAA regulations in all communications and documentation processes.
- Facilitated smooth communication between patients and healthcare providers by serving as a compassionate intermediary during consultations.
- Sought feedback and guidance from supervisors to continuously improve performance.
- Scheduled appointments and tests to coordinate patient care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
High School Diploma -
Gardena High School
Gardena, CA06-1992
Skills
- Packaging and labeling
- Pallet jack handling
- Stacking and staging
- Material loading and unloading
- Self-motivated and disciplined
- Customer service
- Active listening
- Relationship building
- Problem resolution
- Complaint resolution
Timeline
General Warehouse Worker
Converse Distribution
08.2024 - 02.2025
Warehouse Worker
Amazon
05.2023 - 03.2024
Warehouse Worker
Yusen Logistics Dominguez
01.2021 - 02.2023
Medical Assistant
Advanced Pain Management Group
11.2010 - 02.2023
High School Diploma -
Gardena High School
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