Janay Banner

Responded to emergencies and provided immediate assistance to affected communities during natural disasters, including hurricanes, floods, typhoons, and fires, consistently working 40-80-hour workweeks to ensure the efficient and timely delivery of emergency services.

Hurricane Ian (FL) October 2022- May 2023

Hurricane Idalia (FL) August 2023 - December 2023

• Assisted in the establishment and operation of disaster recovery centers, providing information, resources, and assistance to affected individuals and families.

• Maintained current understanding of local, state, and federal guidelines for emergency response.

• Entered and retrieved information from the National Emergency Management Information System software program.

• Communicated with disaster survivors to discuss case status and provide clarification on the assistance process, disaster assistance programs, and current case status.

Mass Care

Typhoon Mawar (GU) June 2023- August 2023

• Deployed OCONUS to provide emergency response and assistance to communities affected by Typhoon Mawar in Guam.

• Intervened in crises to obtain support for clients and reduce escalation or recurrence risks.

• Inspected facilities and equipment to determine operational and functional capabilities for shelter use in emergencies

• Conducted daily assessments and compiled situation reports to inform team members and leadership of shelter operations.

• Created detailed spreadsheets to monitor assistance allocated to applicants, facilitating efficient program management and resource distribution.

Direct Housing

Hurricane Ida April 2024-February 2025

Maui Wildfires March 2025-Present

• Conducted personal interviews with applicants to gather necessary information for re-evaluating housing eligibility and determining continued assistance.
• Prepared and maintained accurate records of recertification decisions and communicated results to applicants, providing clear explanations of eligibility criteria and next steps.
• Provided guidance and support to individuals navigating the housing assistance process, addressing concerns and answering inquiries related to their applications.
• Collaborated with cross-functional teams, including case managers, contractors, and community outreach coordinators, to facilitate seamless service delivery and support for applicants.

- Conducted thorough assessments of special needs shelters, focusing on safety features and accessibility for individuals with disabilities during emergency evacuations.
- Analyzed CEMPs for various communities, providing recommendations to enhance preparedness and resilience in the face of disasters.
- Assisted in the development of training materials for shelter staff, ensuring they were equipped to meet the needs of vulnerable populations during emergencies.

• Complied with safe operating practices and assessed operational procedures against best practices.

• Oversaw in-person and curbside patient registration and processing.

• Donned and removed personal protective equipment (PPE) per company protocols.

• Protected individual confidentiality as prescribed by local, state and federal mandates.

• Processed positive and negative test responses according to established protocols and reporting requirements.

• Provided COVID-19 FAQs and educational material to patrons and employees.

• Collected and treated patient samples to test for COVID-19 infection.

• Disinfected tools, equipment and surfaces between patients.

• Collaborated with external organizations to coordinate health and social services.
• Created and distributed health-related education materials to improve program awareness.
• Led outreach activities to target specific demographics and promote health initiatives.
• Set up community health education and promotion programs to reduce chronic conditions.
• Created social media content geared towards vaccine hesitancy associated with grants funded by the CDC.