Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Janay Bridges

Raleigh,NC

Summary

Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Implementation Consultant

Avalara
Seattle, WA
06.2021 - Current
  • Reduced process lags and improved productivity by supervising implementation managers.
  • Collaborated with internal departments to confirm timely and accurate delivery and implementation of customer orders.
  • Served as project driver and authoritative source for customers implementing Streamline Sales Tax, Exemption Cetificate Management, Managed Returns, Netsuite, Quickbooks, Shopify and WooCommerce..
  • Explained complex, technology-related issues in basic, understandable terms to clients.
  • Execute all trainings for AvaTax, CertCapture, ECM Pro, Managed Returns and Integrations such as Shopify, Sage, Intact, etc. Monitor operations in Salesforce and PowerBi. Subject Matter Expert (SME) for Salesforce and lead UAT tester for Gainsight and Salesforce.


Client Support IT Manager

Onward Learning
San Antonio, TX
11.2019 - 01.2022
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

Educational Consultant

Center For Responsive Schools
Turners Falls, MA
04.2020 - 06.2021
  • Updated school curriculum to integrate technology and enhance quality of student education.
  • Collaborated with school board officials to assess areas for improvement in curricula, classrooms, testing and student activities.
  • Analyzed reports to comply with SLAs and study effectiveness of current academic system.
  • Provided lesson planning and pacing support to helping educators analyze data and apply it to instruction.
  • Coordinated training and professional development courses for teachers and school administrators to create new teaching strategies that encourage student learning as it pertains to Social and Emotional Learning.

Medicaid Implementation Administrator

Houston Independent School Distict
Houston, TX
09.2015 - 07.2019


  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Designed new projects with timelines, budgets and scope of work plans.
  • Directed major client engagements and monitored asset managements
  • Scheduled and taught in class and online courses to increase learning opportunities.
  • Implemented new training courses after assessing corporate data and identifying employee weaknesses.


Income Maintenance Caseworker

Durham County Department Of Social Services
Durham, NC
12.2013 - 06.2016
  • Determined if applicants met eligibility for public assistance programs.
  • Operated computer and imaging equipment to retrieve and enter data into electronic case records.
  • Made referrals to appropriate services.
  • Gathered information via telephone, mail or in person from clients applying for assistance.
  • Interviewed applicants and explained scope of different available benefits.
  • Developed strong communication and organizational skills through working on group projects.

Education

MBA - Human Resources Management

Texas Woman's University
Denton, TX
12.2018

Bachelor of Science - Criminal Justice

Saint Augustine's University
Raleigh, NC
05.2011

Skills

  • Application Development and Implementation
  • Online Training Services
  • Operational Efficiency
  • Training Implementation
  • Training Material Development
  • Software and Hardware Implementation
  • Technical Implementation
  • Project Management
  • Conflict Management
  • New Product Introduction Strategies
  • Cross-Functional Collaboration
  • Standard Operation Procedures Development

Certification

  • PMP - Project Management Professional (pending)
  • Income Tax Preparer, H&R Block - 2014-Present

Accomplishments

  • Designed and launched the Salesforce Rearch Project 2022-2023, resulting in a reduction in CPO in market share for the company. Increased throughput and productivity for the consultants day to day. Successfully paired Salesforce and PowerBi so that throughput from all vertical reports were congruent.
  • Collaborated with team of 4 in the development of Special Education Conference which displayed how my department train clinicians throughout the state of Texas on properly billing Medicaid eligible children
  • Increased company revenue by $300,000 by creating end of the year billing workshops to assist clinicians finish their billing by the end of the school year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Implementation Consultant

Avalara
06.2021 - Current

Educational Consultant

Center For Responsive Schools
04.2020 - 06.2021

Client Support IT Manager

Onward Learning
11.2019 - 01.2022

Medicaid Implementation Administrator

Houston Independent School Distict
09.2015 - 07.2019

Income Maintenance Caseworker

Durham County Department Of Social Services
12.2013 - 06.2016

MBA - Human Resources Management

Texas Woman's University

Bachelor of Science - Criminal Justice

Saint Augustine's University
Janay Bridges