Janay Cox
DALLAS,TX
Summary
Dynamic Fund Management Specialist at CoreLogic with a proven track record in enhancing customer satisfaction and optimizing operations. Skilled in quality control management and effective problem-solving, I successfully implemented training programs that boosted employee performance and retention. Adept at cross-functional collaboration, I maintain strong client relationships while driving continuous improvement initiatives.
Overview
24
24
years of professional experience
Work History
Fund Management/ Refund & Return Specialist
CoreLogic
04.2003 - 04.2025
- Ensured compliance with company policies and procedures to deliver quality work.
- Enhanced customer satisfaction through proactive problem-solving and effective complaint resolution.
- Collaborated with cross-functional teams to meet project objectives on time and within budget.
- Implemented training programs that improved employee retention and performance.
- Evaluated staff performance, providing coaching to address identified inefficiencies.
- Developed streamlined processes and procedures to optimize operations.
- Conducted regular operational reviews, identifying opportunities for improvement.
- Maintained multiple client relationships as primary point of contact.
Administrative Assistant
AIMCO Management
06.2001 - 08.2002
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Performed research to collect and record industry data.
- Liaised between clients and vendors and maintained effective lines of communication.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
No Degree - Business Management
Texas Southern University
Houston, TXSkills
- Client engagement
- Quality control management
- Guiding professional development
- Vendor communication
- Experienced in effective problem-solving
- Proficient in managing multiple tasks
- Organizational proficiency
- Team leadership
- Dependable performance
- Adaptability to change
- Workplace professionalism
- Team management collaboration
- Quality assurance analysis
- Cross-functional collaboration
- Strong attention to detail
Timeline
Fund Management/ Refund & Return Specialist
CoreLogic
04.2003 - 04.2025
Administrative Assistant
AIMCO Management
06.2001 - 08.2002
No Degree - Business Management
Texas Southern University
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