Janay Damico
Lansing
Summary
Developed skills in retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
4
4
years of professional experience
Work History
Sales Associate
eBay
01.2025 - Current
- Maintained an organized and clean workspace to facilitate efficient item photography and listing.
- Managed procurement of shipping supplies, including tape, bubble wrap, and other inventory items.
- Addressed customer inquiries regarding product details and specifications.
- Executed established protocols for managing shipping processes and handling refunds.
- Delivered exceptional customer service by demonstrating professionalism, empathy, and kindness.
- Executed timely shipping of purchased items to enhance customer satisfaction.
Food And Nutrition Services Representative
U of M Health Sparrow Hospital
02.2022 - 10.2025
- Managed incoming phone calls in Sparrow Diet office, facilitating food order placements for patients.
- Supported patient meal ordering process by providing in-person assistance for current and next-day meals.
- Assessed newly admitted patients to evaluate meal ordering capabilities and identify assistance needs.
- Ensured a welcoming environment for visitors, guests, and patients through effective support with food tray handling and location guidance.
- Assisted kitchen staff in delivering food trays to patients to enhance meal service efficiency.
- Fostered collaboration and communication among colleagues to enhance patient care delivery.
- Communicated effectively with diverse populations to enhance patient experience and satisfaction.
- Developed training materials for new staff, improving onboarding process consistency.
- Resolved patient concerns promptly, fostering positive relationships and trust in services provided.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Education
High School Diploma -
Great Lakes Cyber Academy
Okemos, Michigan07-2014
Skills
- Demonstrates calmness under pressure
- Professional demeanor in work environments
- Comprehensive understanding
- Respectful interaction
- Trustworthy in commitments
- Resilient
- Service excellence
- Effective time management
- Team-oriented approach
- Strategic issue resolution
Timeline
Sales Associate
eBay
01.2025 - Current
Food And Nutrition Services Representative
U of M Health Sparrow Hospital
02.2022 - 10.2025
High School Diploma -
Great Lakes Cyber Academy