Janay Duncan

Washington, DC, United States

Full-Time, Hours Per Week 40

$ 69,132.00

• Serves as the liaison between the supervisor and subordinate staff, Departmental officials, and heads of other agencies. Relays instructions and requirements on behalf of the supervisor, coordinates work assignments and/or efforts to ensure timeliness, thoroughness and compliance with deadlines, regulations, or reporting requirements.
• Manages the daily activities of the office and keeps abreast of current administrative polices, procedures, rules, regulations and requirements to ensure that work is completed using current policy references and that current information is disseminated to the supervisors subordinates.
• Develops and places reports and papers in order of importance of the study to facilitate the supervisors review. Attaches pertinent records and regulations; independently calls upon numerous offices for specialized information needed by the supervisor to make decisions, and prepares brief notes on the salient points. Process incoming and outgoing correspondence, tracks and prepares correspondence, memorandums and complex reports.
• Preforms data entry and enters and extracts information of various and different sources. Answers the telephone and greets visitors to the office. Maintains and keeps files an record information current, destroys obsolete records in accordance with guidelines. Provides procedural and administrative support on special projects; conducts research and prepares a report of findings.

Upper Marlboro, Maryland

Full-Time, Hours Per Week 40

$ 44,000.00

• Provides a high-level of customer service in English to judges, attorneys, and the public (in-person, virtually, and via phone).
• Reviews and processes various filings/documents accurately and within established timeframes governed by Maryland Rule and the Family Division Differentiated Case Management (DCM) Plans.
• Serves as the initial point of contact for all related inquiries within the Family Division/Circuit Court.
• Scans and files documents in case files and/or reviews filings for accuracy and processing in Odyssey (MDEC – Maryland Electronic Courts)
• Handles and processes confidential and sensitive documents.
• Performs a wide variety of clerical work such as, but not limited to, photocopying, filing documents, preparing letters, memoranda, recommendations, orders, and reports.
• Maintains dates and informs litigants of the Self-Represented Litigant Orientations.
• Assist with Zoom Hearings.
• Assists with compiling and reviewing forms and other court-related materials.
• Collects and compiles statistical data and conducts research.
• Moves files and other court-related materials between various offices.
• Assists with in-person customers accessing the Family Division kiosks.
• Performs other duties as assigned.

Upper Marlboro, Maryland

Full-Time, Hours Per Week 40

$ 36, 000.00

• Performed essential front desk administrative duties including answering phone calls, greeting clients, and overseeing the office budget.
• Welcome visitors. Receptionists greet customers and visitors, determine their needs and direct them appropriately.
• Data Entry; Filing and Record Keeping; Inventory Management; Conflict Resolution; Communication Skills. Soft Skills. Communication and Interpersonal Skills.
• Filled in for processing employees paychecks, collecting time sheets, assisted in managing payroll discrepancies and disputes, updated employees payment information in data base and created payroll reports.
• Greeted potential employees, visitors, individual donors, major donors and corporate donors with exemplified customer customer service. Answered telephones, provided procedural and administrative support to the organization.
• Performed data entry and enters and extracts information of various and different sources.

Baltimore, Maryland

Full- Time 40 Hours Per Week

$ 37,253.00

• Assisted in training new staff members on procedures related to issuing or replacing birth certificates.
• Verified customer identification and collected required documents to process birth certificate requests.
• Followed up with customers who had not received their requested documents within expected timelines.
• Ensured compliance with federal, state, and local laws governing issuance of birth certificates.
• Worked closely with other departments such as Vital Records and Department of Health to obtain information needed to process applications.
• Monitored call queues in order to prioritize incoming calls by urgency or importance level.
• Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
• Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.