Janay Facey
Hialeah,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Invicta Stores
Hialeah, FL
12.2023 - Current
- Lead by example and collaborate with Store Management to improve KPl's through sales-driven techniques, and provide expertise to help others meet sales goals and KPIs.
- Demonstrate excellent product knowledge by constant training and learning through existing and new resources to maximize the customer experience.
- Process accurate and efficient sales and return transactions.
- Restock sales floor and set up displays as needed, and maintain a neat and clean area, maintaining merchandise presentation standards.
- Assist Store Management in all areas of daily business operations, customer service, merchandising, and recruitment.
- Train and coach Sales Associates and Sales Leads to be fluent in all aspects of product knowledge and sales.
- Responsible for alarm activation/deactivation, bank deposits, general security guidelines, opening and closing procedures, and completion of the store's daily business following all safety and security guidelines according to company standard, adhering to policies, procedures, and safety protocols.
- Outreach or clientele, via phone call or email, Invicta Stores related information regarding promotions, new products, or special events to increase sales.
- In partnership with Store Management, monitor and maintain store inventory using company reports, which include ITR, Merchandising Report, among others. Plan, propose, and implement merchandise strategies that improve sales targets.
- Perform other related duties as assigned.
Sales Associate
Sally's Beauty Supply
Miami Gardens, FL
08.2021 - 12.2023
- Increased purchase amounts by cross-selling similar products.
- Adhered to company initiatives and achieved established goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products, and services information.
- Engaged customers in friendly, professional dialogue to determine needs.
- Analyzed customer feedback data to recommend improvements in service quality.
- Maintained cleanliness of store environment, including floors, windows, and displays.
- Performed cashier duties, such as accepting payments, issuing receipts, and counting money back change.
- Handled customer complaints in a professional manner.
- Organized stockroom shelves according to size, color, or style.
- Conducted inventories on a regular basis to track stock levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
La Salle-Margarita
Panama City, Panama12.2019
Some College (No Degree) - English Language And Literature
Broward College
Fort Lauderdale, FLSkills
- Upselling
- Promotional Support
- Listening Skills
- Problem-Solving
- Cash Register Operation
- Teamwork and Collaboration
- Excellent Communication Skills
- POS Systems
- Store Organization
- Customer Service Management
- Sales expertise
- Marketing and Promotions
Accomplishments
Rock star of the month in KPI's.
Languages
English
Professional
Spanish
Native/ Bilingual
Certification
- Respectful Customer Experience
- Nail Category Training: Beginner
- Handling Hazardous Chemicals Safely
- BOPIS - Buy Online Pick Up In Store
- What is Diversity? What is Inclusion?
- Store Hazardous Waste Training
- Synchrony Business Center Fundamentals
- Progressive Leasing Portal
- Affirm Leasing
- Legendary-Behaviors
- Active Shooting
References
References available upon request.
Timeline
Assistant Store Manager
Invicta Stores
12.2023 - Current
Sales Associate
Sally's Beauty Supply
08.2021 - 12.2023
High School Diploma -
La Salle-Margarita
Some College (No Degree) - English Language And Literature
Broward College