Summary
Overview
Work History
Education
Skills
Timeline
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Janay Fersner

Charlotte,NC

Summary

Customer-savvy accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Dependable employee successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience

Work History

UM Runner

Prospect Airline Services
06.2022 - Current
  • Transported over 25 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.

Customer Service Representative

TruGreen Lawn Care Service
01.2022 - 06.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Park Ranger

Stone Mountain Park
04.2020 - 05.2021
  • Provided information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
  • Patrolled all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
  • Trained new park rangers and team members in all operations and policies while offering mentorship and assistance with duties.
  • Interacted pleasantly with visitors and promoted park rules, regulations and safety measures to educate and inform.

Warehouse Associate

Amazon
12.2019 - 04.2020
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Education

High School Diploma -

Shiloh High School
Snellville, GA
05.2020

Skills

  • Problem Resolution
  • Warehouse Safety
  • Hospitality Management
  • Equipment Inspection
  • Travel Arrangements
  • Customer Service
  • Reading Comprehension

Timeline

UM Runner

Prospect Airline Services
06.2022 - Current

Customer Service Representative

TruGreen Lawn Care Service
01.2022 - 06.2022

Park Ranger

Stone Mountain Park
04.2020 - 05.2021

Warehouse Associate

Amazon
12.2019 - 04.2020

High School Diploma -

Shiloh High School

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Janay Fersner