Janay Freeman
Augusta,GA
Summary
I am seeking a position in a dynamic organization that will allow me the opportunity to obtain a full time career, gain experience, utilize my education, and exceptional communication skills to advance the organization.
Well-qualified [Job Title] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
13
13
years of professional experience
Work History
Human Resources Assistant
Amazon
10.2021 - Current
- Receiving and processing incoming stock and materials, picking and filling orders from stock, overseeing the packing and shipping of orders, and/or managing, retrieving, and organizing stock.
Operations Manager
The Skin Experience
10.2020 - Current
- Manage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures.
- Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems.
- Interviewing, selection and hiring; training new and existing employees; planning, assigning and directing work; authoring and discussing with employees performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards.
- Taking all incoming customer calls.
- Adjusting and creating all customer appointments.
Customer Service Coordinator
Kelly Connect
11.2020 - 05.2021
- Provide customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.
Claims/ Billing Specialist Representative
Palmetto GBA
05.2019 - 11.2020
- Provides prompt, accurate, thorough and courteous responses to all customer inquiries pertaining to their medical insurance.
- Performs research as needed to resolve inquiries.
- Review claims for billing, coding accuracy and completeness.
- Reviews non-medical appeals.
- Determines whether to return, deny or pay claims following organizational policies and procedures.
Supervisor
Sears
11.2018 - 03.2020
- Hiring and creating team schedules.
- Training all new incoming employees.
- Receiving and fulfilling all online orders.
- Preparing and processing orders via computer in order to have them ready for shipment.
Behavior Technician/Tutor
Green and Growing
07.2018 - 05.2019
- Work with children with special needs, prepare lesson plans according to their ability.
- Prepare data sheets to chart their learning progress.
- Assist Manager in providing one to one plans for parent involvement of their child's lessons.
- Assist with creating activities and goals that are attainable for students and parents.
- I assist with in home daily living skills, provide activities and lessons for developmentally delayed clients.
- Monitor clients progress, make chart to show positive growth for families.
- Prepare spread sheets.
Supervisor
Resource Plus
01.2018 - 01.2019
- Recruit and interview all incoming applications.
- Assist workers with training, installation, timesheets and work schedules.
Seasonal Ship from Store
Toys R Us
09.2017 - 01.2018
- Maintained online customer orders and shipped them off from the store.
- Handled received merchandise, unloading and re-stocking.
Customer Serve Representative
Marshalls Department Store
03.2012 - 08.2017
- Provides customer services support to clientele.
- Communicates with management, team members, and clientele in a professional and courteous manner daily.
- Handles currency and credit transactions quickly and accurately.
- Resolves customer complaints promptly and professionally.
- Assist with placement orders, refunds, or exchanges.
- Verifies customer account information and cancel or upgrade accounts as required.
- Assist with inventory control and stockroom.
- In addition, assist with identifying and resolving office needs while presenting a professional image.
Education
Masters of Science - Healthcare Administration
Southern Hampton University
05.2022
Bachelor's of Science - Psychology
12.2016
Skills
- Personnel records maintenance
- Mediation expertise
- Human resources administration
- Personnel records management
Timeline
Human Resources Assistant
Amazon
10.2021 - Current
Customer Service Coordinator
Kelly Connect
11.2020 - 05.2021
Operations Manager
The Skin Experience
10.2020 - Current
Claims/ Billing Specialist Representative
Palmetto GBA
05.2019 - 11.2020
Supervisor
Sears
11.2018 - 03.2020
Behavior Technician/Tutor
Green and Growing
07.2018 - 05.2019
Supervisor
Resource Plus
01.2018 - 01.2019
Seasonal Ship from Store
Toys R Us
09.2017 - 01.2018
Customer Serve Representative
Marshalls Department Store
03.2012 - 08.2017
Masters of Science - Healthcare Administration
Southern Hampton University
Bachelor's of Science - Psychology
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