Janay Gammage
Pompano Beach
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
HVAC Dipatcher
Egineered Air
12.2019 - 01.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Reduced response times to emergency situations, coordinating effectively with multiple agencies.
Receptionist Administrator
Hecker Dermatology Group
01.2017 - 11.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Streamlined office operations for increased productivity by organizing and maintaining physical and digital filing systems.
- Conducted market research for administrative tools, leading to better resource allocation.
- Assisted in organizing company events, contributing to team morale and cohesion.
- Improved data management practices, safeguarding confidential information more effectively.
- Processed expense reports, ensuring timely reimbursement for employees.
- Managed multi-line phone system, ensuring prompt and courteous service to callers.
- Developed and maintained organized filing systems, reducing retrieval time for important documents.
Warehouse Worker/Picker/Packer/Team Leader/Forklift Operator
Cintas
05.2008 - 01.2017
- Facilitate inventory management and inform management of low inventory record inventory counts in company computer systems
- Reconciled purchase orders against good received to confirm receipt and report defective products to suppliers
- Created and maintained safe working environment by maintaining work area and upholding safety regulations
- Special talent for tracking accurate and detailed order number and location
- Read customer work and shipping order to determine items to be shipped
- Sort and place materials or items on racks shelves and bins in keeping with predetermined sequence
- Unload inbound shipments
- Move products to storage locations
- Stack and store merchandise in appropriate place
- Prepare and stage skids for outbound shipments
- Assist with picking and packing
Warehouse Worker/Stock Clerk
TSF Sportswear LLC
04.2004 - 04.2008
- Tasks such as unload truck deliveries and sort merchandise onto corresponding pallet
- Use pallet jack and hand cart to move merchandise from back room to floor
- Also keep storage area organized and use price/label stickers for all products
- As well as rearrange shelves to create more space and set up display stands according to merchandising charts
Education
High School Diploma -
Blanche Ely High School
Skills
- Inventory management
- Heavy Machinery Operation
- Safety management
- Construction and Manufacturing
- Warehouse Operations
- Team Leadership
- Customer Service
- Forklift Operator
- Data entry
- Customer service
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Customer relations
- Schedule management
- Updating logs
- Route planning
- Schedule coordination
- Database maintenance
- Closing tickets
- Service planning
- Incident reporting
- Database updates
- Traffic monitoring
- Verifying coverage
- Technical aptitude
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Map reading
- Record keeping
- Emergency protocols
- Equipment management
- Geographical expertise
- Critical thinker
Certification
Certified Forklift Operator
Timeline
HVAC Dipatcher
Egineered Air
12.2019 - 01.2025
Receptionist Administrator
Hecker Dermatology Group
01.2017 - 11.2019
Warehouse Worker/Picker/Packer/Team Leader/Forklift Operator
Cintas
05.2008 - 01.2017
Warehouse Worker/Stock Clerk
TSF Sportswear LLC
04.2004 - 04.2008
High School Diploma -
Blanche Ely High School
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