Janay Harper
Palm Coast,FL
Summary
Dynamic and attentive professional who is the jack of all trades. Customer service and account management experience along with experience in residential healthcare . Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Home Health Aide
Self-Employed-Royal Healthcare Services, LLC
03.2024 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Product Expert
Self Employed-Omni Interactions-TurboTax
01.2024 - Current
- Increased customer satisfaction with innovative solutions to complex product issues, leading to higher retention rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
- Handled inbound customer chat conversations, assisting customers with their returns and inquiries.
Companion Caregiver
East Coast Habilitation Options
09.2023 - 02.2024
- Prepared nutritious meals for clients, supporting their overall health and dietary needs.
- Assisted clients with daily living activities, improving their quality of life.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Promoted safe home environment by conducting regular assessments of potential hazards and implementing appropriate safety measures.
- Provided transportation to appointments and social events, promoting client independence and participation in community activities.
- Facilitated medication management for clients, ensuring proper dosage and timely administration.
- Offered emotional support during challenging times by providing compassionate conversation and understanding presence during difficult situations.
- Assisted clients with personal grooming tasks, preserving dignity and self-esteem.
Anti Money Laundering Analyst
Citibank
06.2021 - 07.2023
- Strengthened AML controls by analyzing transactional data for patterns indicative of money laundering or terrorist financing.
- Promoted strong compliance culture within organization by actively participating in internal committees and working groups focused on AML-related initiatives.
- Reduced operational risk with regular monitoring and auditing of customer account activities for compliance adherence.
- Collaborated effectively with cross-functional teams to ensure seamless coordination and communication during AML investigations.
- Served as subject matter expert, providing guidance and support to colleagues on AML regulations and best practices.
Few Early Warning Sr Representative
Citibank
06.2016 - 06.2021
- Increased customer satisfaction by addressing and resolving complaints in timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Reduced fraudulent activities by thoroughly investigating suspicious transactions and reporting findings to management.
- Collaborated with cross-functional teams to develop and implement comprehensive fraud prevention strategies, resulting in a more secure financial environment for customers.
- Enhanced customer trust by promptly addressing their concerns regarding potential fraud incidents and providing recommendations for safeguarding their accounts.
Voter Registrations Originator
Self-employed-Sigtrack
Palm Coast, FL
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Education
High School Diploma -
Samuel W. Wolfson High School
Jacksonville, FL06.2015
Skills
- Enhanced Due Diligence
- Customer Due Diligence
- Sanctions Screening
- Know Your Customer Procedures
- Microsoft Office
- Document Review
- Leadership and supervision
- Autism spectrum understanding
- Emotional Regulation
- Disability Rights Advocacy
- Analytical mindset
- Cybersecurity awareness
- Fraud Prevention Strategies
- AML compliance knowledge
Timeline
Home Health Aide
Self-Employed-Royal Healthcare Services, LLC
03.2024 - Current
Voter Registrations Originator
Self-employed-Sigtrack
03.2024 - Current
Product Expert
Self Employed-Omni Interactions-TurboTax
01.2024 - Current
Companion Caregiver
East Coast Habilitation Options
09.2023 - 02.2024
Anti Money Laundering Analyst
Citibank
06.2021 - 07.2023
Few Early Warning Sr Representative
Citibank
06.2016 - 06.2021
High School Diploma -
Samuel W. Wolfson High School
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