Janay Harris
Baltimore,OH
Summary
Accomplished Program Administrator with a proven track record at Reli Group, enhancing program efficiency and automating processes to elevate productivity. Expert in Microsoft Office Suite and vendor engagement, I excel in leadership and multitasking, significantly improving operational workflows and customer satisfaction. Methodical Program Coordinator offers internal document creation, program management, and project implementation expertise paired with outstanding time management and multitasking abilities—resourceful and versatile professional with many years of experience developing and coordinating programs.
Overview
10
10
years of professional experience
Work History
Program Administrator
Reli Group
Baltimore, MD
05.2021 - Current
- Analyzed data from surveys, focus groups, interviews, or other sources to evaluate effectiveness of programs services.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Responded promptly to inquiries regarding services available through specific programs initiatives.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Coordinated and conducted classes to teach procedures to new staff members.
- Identified areas of improvement in existing robotics process automations systems and worked towards resolving them.
- Analyzed business requirements to identify opportunities for process improvement and automation through RPA.
Acquisitions Coordinator
Element Fleet management
11.2018 - Current
- Managed exceptions to ensure processes / requests were followed in accordance with established workflow processes
- Executed day-to-day tactical requests and activities such as onboarding, contract facilitation, fleet vehicle delivery, resolving client and customer issues
- Applied comprehensive knowledge of the client and company’s products/services (e.g., maintenance program, telematics, driver safety, etc.) in executing activities and requests and resolving issues
- Provided fast, efficient and accurate data entry skills
- Performed research to determine the root cause of customer billing and correct, preventing delays in customer payments
Purchase Coordinator
Maryland Legal Aid
Baltimore, MD
03.2020 - 04.2021
- Reviewed purchase orders and invoices to ensure accuracy of information.
- Analyzed price proposals and financial reports to identify reasonable prices.
- Researched vendors, negotiated prices, and maintained relationships with suppliers.
- Updated and maintained purchasing records and reports.
- Analyzed market and delivery systems to determine present and future material availability.
- Implemented purchasing strategies to cut costs and improve efficiency.
- Coordinated returns with vendors when necessary for defective items or incorrect shipments.
- Identified dead inventory and created solutions for excess liquidation through creative inventory management solutions.
- Located vendors of materials, equipment or supplies to conduct interviews, determining product availability and terms of sales.
Fraud Specialist
Bank of America
06.2017 - 11.2018
- Performed research and analysis of account activity to assess fraud
- I completed inbound and outbound calls and took appropriate action based on transaction characteristics, varying in complexity
- I completed research and analysis of account activity to assess the level of risk and make decisions which directly impact the customer experience at Bank of America
- I have experience gained through following established procedures and guidelines and research utilizing multiple systems and tools
- I provided exceptional customer service to Bank of America clients who experience fraud on their debit card
Financial Aid Specialist
CMD Outsourcing
03.2015 - 06.2017
- Preformed registrar and admissions duties including enrolling students into universities and classes
- Preformed all bursar duties including creating payment plans, adjusting tuition payment plans, collecting balances, processing refunds
- Provided loan counseling
- Performing all finical duties including, lifting and applying finical holds, explaining the loan process, processing transcripts
Education
Bachelor of Science - Computer Science
University of Maryland Global Campus
Hyattsville, MD01-2028
Skills
- Type 50 WPM
- Microsoft Office Excel
- Microsoft Office PowerPoint
- Microsoft Office Word
- Microsoft Office Outlook
- Microsoft Office Access
- Leadership skills
- Multitasking
- Customer service
- Verbal communication
- Written communication
- Budget administration
- Policy and procedure improvements
- Vendor engagement
Timeline
Program Administrator
Reli Group
05.2021 - Current
Purchase Coordinator
Maryland Legal Aid
03.2020 - 04.2021
Acquisitions Coordinator
Element Fleet management
11.2018 - Current
Fraud Specialist
Bank of America
06.2017 - 11.2018
Financial Aid Specialist
CMD Outsourcing
03.2015 - 06.2017
Bachelor of Science - Computer Science
University of Maryland Global Campus
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