Janay Holliday

• Core member of 4-person launch team; developed SOPs, selected vendor contracts, and directed hotel finishes, uniforms, and retail/swag purchasing.
• Created and executed sales strategies to build a new pipeline of accounts, driving awareness through networking, partnerships, and media coordination.
• Conducted client tours during active construction to convert early business.
• Led marketing alignment efforts to reach target segments; collaborated with national brand on Bonvoy Experience activations.
• Promoted within 1 year and currently lead a 5-person team responsible for sales & events.
• Business Impact: Exceeded group sales targets; managed key accounts including Chick-fil-A & US Soccer; won Marriott Tribute Portfolio 'Hotel Opening of the Year' and earned top BSA score (87%).
• Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
• Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
• Cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.

• Sold 22,000+ sq. ft. of meeting space, managing events end-to-end across planning, vendor coordination, culinary budgets, and execution.
• Delivered top-tier service by ensuring timely BEOs, proactive communication, and daily oversight with banquet staff.

• Full-cycle recruiting lead across 6 U.S. locations (GA, PA, IN, TX) for high-volume roles in customer service and manufacturing.
• Conducted weekly client strategy calls; advised on talent funnels, process improvements, and retention initiatives.
• Used Workday and HireRight to manage postings, screenings, and onboarding.
• Designed and implemented orientation for Stockbridge, GA site; served as interim HR Generalist.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
• Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
• Operated and maintained applicant tracking and candidate management systems.
• Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
• Streamlined communication between candidates and hiring managers, leading to higher satisfaction on both sides.
• Organized job fair events that attracted diverse talent pools, increasing the company''s reach within local communities.
• Coordinated schedules to arrange management interviews with applicants.
• Business Impact: Led 2-day hiring event with 85% conversion; helped reduce turnover via improved onboarding & engagement.

• Sold over 18+ Marriott managed properties in the Southeast to include New Orleans, Alabama, Atlanta, Florida and Nashville
• Responded to online RFP’s through CVENT and other resources to book business.
• Utilized internal sales tools including CI/TY to track client communication in order to track business needs
• Attended weekly team meetings to review business demand, revenue strategies and how to drive revenue.
• Coordinated with on property leadership teams to conduct unique site visits/tours or clients to experience properties in person to solidify the business
• Business Impact:
• Met and exceeded first month goal at 107%
• Received top booker for New Orleans properties

Group Sales Manager for hotel consisting of 365 guestrooms and over 30,000 square feet of meeting space in a prime Buckhead location in Atlanta

• Corresponded with clients daily in a fast pace environment, meeting and exceeding expectations
• Sold All Market Segments (21 r/n – 49 on peak)
• Worked closely with the Catering and Events team to fulfill clients’ visions for meeting or event
• Conducted site visits for clients and created memorable experiences in order to secure business
• Attend Daily Business Review Meetings to discuss sales strategies in order to win business
• Excelled in managing all market segments and retaining clients during a change in ownership

Business Impact

• Established clear goals for the team each quarter, fostering an environment of accountability that led to consistent target achievement.
• Coordinated regional trade shows and industry events as part of broader marketing efforts which drove brand awareness and generated leads.

• Developed relationships with clients to secure repeat business as well as retained former clients during a change in ownership

Created customized proposals for each clients in order to aid in the client decision to choose our property

• Ensured communication with the conference planners and operations team is thorough for proper servicing of groups and events
• Responded to inquiries and RFP’s in a timely and professional in a high pace environment

Business Impact

Met and exceeded prospecting Goals of 25 calls per week for my market

• Developed key relationships with clients for long-term partnerships, resulting in repeat business and increased revenue.
• Booked need business in the month and for the month
• Planned and organized client events off property to sell clients the area as well as the property

• Attended DBR Meetings weekly with the Sales & Revenue Management Team
• Assisted with the social market inquires by quoting rates and availability through ISAC
• Conducted site visits sent proposals, contracts and completed turnovers for groups.
• Supported for the Director of Catering and Event Management, Meeting & Event Management team as well as the Catering Sales Team
• Communicated to the hotel regarding changes in Event Orders, Daily Events Reports & Group Resumes
• Acted as the main point of contact for clients when the event management team was out of office
• The point of contact for all internal meetings/events inside of the hotel and created event orders/resumes for these events
• Responsible for organizing all amenities and entering them into internal tracking system, Starguest
• Awarded SPG & SPP points for company planners after meetings were concluded
• Lead the Talent Development program by creating training manuals for leaning sales and marketing
• Assisted in quoting rates for sales team for the social market
• Leader of internal employee meetings for Talent Resources to assist in increasing morale

• Responsible for conducting interviews and training employees to reflect the W Brand
• Supervised and assisted in the daily operations and functions of hotel
• Point of contact for guests’ complaints for the hotel as well as corporate complaints
• Maintained inventory and purchased operating supplies for multiple departments
• Responsible for recognition awards and incentive programs for all employees
• Scheduled staff according to forecasted occupancy to ensure productivity levels are met
• Tracked and logged daily attendance to ensure time and attendance policies are being adhered to
• Scheduled one on one’s with employees as well as evaluations and reviews
• Processed payroll, time off, PTO request and all payroll discrepancies
• Responsible for planning and presenting monthly departmental meetings with each sub-department
• Conducted internal audits to ensure all employees are meeting the company’s brand standards
• Created HID’s (how it’s done) templates when new systems, processes and procedures are implemented
• Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
• Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.