Janay Holt
121 East Sugar St Mount Vernon,USA
Summary
Compassionate and detail-oriented professional skilled in addressing customer needs through effective communication and patience. Committed to creating a welcoming environment that respects individual circumstances while consistently striving to exceed expectations in hospitality and retail upselling. Demonstrates a strong work ethic and flexibility, dedicated to fostering positive experiences through genuine hospitality and teamwork. Proven ability to handle customer interactions with empathy, resolve issues promptly, and maintain high levels of customer satisfaction, ultimately fostering loyalty and long-term relationships.
Overview
13
13
years of professional experience
Work History
Fine Dining Waitress
Mazza
11.2021 - 06.2022
- Make the customer's experience there as comfortable as possible
- Used tablets to take orders
- Clean environment
- Answering phones
- Kept up to date on the menu and exclusive offers, recommending specific items based on customer preferences and food allergies
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
State Tested Nursing Assistant
Mount Vernon Health and Rehabilitation Center
05.2015 - 03.2017
- Agreed to work extra shifts and hours to support proper staffing and floor coverage during busy periods and holidays
- Assisted with daily living activities such as personal hygiene, feeding
- Reduced risks of injury by implementing proper transfer techniques when moving or repositioning patients.
- Monitored vital signs regularly, reporting any abnormalities or concerns to nursing staff promptly for timely intervention.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
Server
Bob Evans
05.2011 - 01.2015
- Reviews by our customers for going beyond my normal responsibilities
- Maintained table settings by promptly and courteously removing courses, replacing utensils
- Increased sales from up selling products to customers
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
State Tested Nursing Assistant
The Ohio Eastern Star Home
05.2009 - 01.2011
- Assisted with daily living activities such as personal hygiene, feeding, and travel
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
- Followed all company policies and provided hands-on nursing assistant care to patients under the supervision of my Director of Nursing
- Collaborated with peers to brainstorm new activities for patients and discuss ways to resolve issues in meetings
- Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Prevented pressure ulcers development among bedridden patients with consistent position changes every two hours as recommended guidelines.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
GED -
Knox County Career Center
Mount Vernon, OH01.2008
Skills
- Medical administrative support
- Strong verbal communication
- Efficient in acquiring new skills
- Proficient in MS Office applications
- Operating system management
- Experienced with Microsoft Windows operating systems
- Customer order management
- Advanced problem-solving
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- Data entry
- Problem resolution
- Computer proficiency
- Technical support
- Customer service
Languages
English
Full Professional
Work Preference
Location Preference
RemoteTimeline
Fine Dining Waitress
Mazza
11.2021 - 06.2022
State Tested Nursing Assistant
Mount Vernon Health and Rehabilitation Center
05.2015 - 03.2017
Server
Bob Evans
05.2011 - 01.2015
State Tested Nursing Assistant
The Ohio Eastern Star Home
05.2009 - 01.2011
GED -
Knox County Career Center
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