Janay Hudson
Las Vegas,NV
Summary
Dynamic leader with proven expertise in team management and workplace safety, honed at Whataburger. Excelled in staff scheduling, reducing financial discrepancies, and enhancing customer satisfaction through effective complaint handling. Demonstrates exceptional employee training skills and a knack for fostering a collaborative work environment. Achieved significant improvements in operational efficiency and quality compliance.
Overview
2025
2025
years of professional experience
Work History
Shift Leader Manager
Whataburger
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Optimized labor costs by analyzing historical trends and adjusting staffing levels according to anticipated business volumes.
- Successfully maintained strict adherence to food safety guidelines as per local regulations, ensuring consistent delivery of high-quality products at all times.
- Assisted in recruiting top talent for open positions within the store by participating in job fairs or conducting interviews when necessary.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Warehouse Associate
Wheel Pros Powersports
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Operated cash register to complete cash, check and credit card transactions.
- Selected, recommended and located merchandise based on customer needs and desires.
- Ensured accurate inventory management through regular cycle counts and thorough inspections of incoming shipments.
Apparel Associate
Walmart
05.2022 - 08.2024
- Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
- Preserved outlook of store by dusting, styling mannequin designs, cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Operated cash register to complete cash, check and credit card transactions.
- Selected, recommended and located merchandise based on customer needs and desires.
- Ensured accurate inventory management through regular cycle counts and thorough inspections of incoming shipments.
Education
New Albany High School
New Albany, MS05.2012
Skills
- Staff scheduling
- Industry expertise
- Workplace safety
- Team management
- Employee training
- Punctual and reliable
- Cash handling
- Opening and closing procedures
- Staff motivation
- Inventory controls
- Energetic and enthusiastic
- Handling customer complaints
- Team building
- Hiring and training
- Active listening
- Equipment operation
Timeline
Apparel Associate
Walmart
05.2022 - 08.2024
Shift Leader Manager
Whataburger
Warehouse Associate
Wheel Pros Powersports
New Albany High School