Janay Ingram
Washington
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician Manager
Aba Centers of America
08.2018 - Current
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Emergency Room Dispatcher
Access TeleCare, SOC
04.2022 - 04.2025
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
Customer Service Representative
CRP, Incorporated
01.2021 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Inbound Customer Service Representative
TDB Communications, Inc
11.2020 - 10.2023
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
Education
Bachelor of Arts - Psychology
Trinity Washington University
Washington, DC06-2026
Skills
- Data entry
- Empathy display
- Complaint resolution
- Customer inquiries
- Documentation and reporting
- Relationship building
- Language fluency
- Problem-solving
- Time management
- Positive attitude
Certification
- First Aid Certification
- RBT Certification
- CPR Certification
Timeline
Emergency Room Dispatcher
Access TeleCare, SOC
04.2022 - 04.2025
Customer Service Representative
CRP, Incorporated
01.2021 - 05.2024
Inbound Customer Service Representative
TDB Communications, Inc
11.2020 - 10.2023
Registered Behavior Technician Manager
Aba Centers of America
08.2018 - Current
Bachelor of Arts - Psychology
Trinity Washington University
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