Janay Johnson
Montebello,CA
Summary
Front Office Manager at Johnson & Associates with a complimentary
in enhancing guest relations and optimizing front office operations. Skilled in schedule management and data entry, I excelled in resolving customer complaints and fostering a collaborative team environment, exceptional service delivery and client satisfaction.
Overview
9
9
years of professional experience
Work History
Front Office Manager
Johnson & Associates
03.2019 - 02.2025
- Meet and Greet with Clientele
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
Warehouse Fulfillment Associate
Amazon DCX2
04.2016 - 03.2019
- Loaded and unloaded trucks efficiently, ensuring minimal product damage during transportation.
- Met or exceeded daily performance goals through consistent focus on task completion and time management.
- Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
- Sustained a clean and organized work environment, contributing to increased productivity and efficiency.
Education
Criminal Justice
Chaffey Jr College
Rancho Cucamonga, CA09-2022
High School Diploma -
Chaffey High School
Ontario, CA05-2020
Skills
- Front office operations
- Schedule management,Team Meetings,
- Oral and writing communication
- Guest relations
- Customer service
- Data entry
- High Volume Of Calls
- Multi tasking all while maintaining a great front office atmosphere
Timeline
Front Office Manager
Johnson & Associates
03.2019 - 02.2025
Warehouse Fulfillment Associate
Amazon DCX2
04.2016 - 03.2019
Criminal Justice
Chaffey Jr College
High School Diploma -
Chaffey High School
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