Dedicated Asset Protection professional who holds self and others accountable to a higher standard to achieve results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Janay Jones
Orange,Va
Summary
Overview
13
years of professional experience
1
Certificate
Work History
Walmart
Asset Protection Operations Coach
01.2021 - Current
Job overview
- Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities; conducting investigations relating to operations and policies of company; obtaining evidence, taking statements, writing case reports, and providing court room testimony, as needed; and participating in collaborative efforts with other investigative entities.
- Monitors safety and risk controls within facility
- Manages facility level training and execution of asset protection, safety functions, and claims and receiving procedures
- Manages claims and receiving operations by ensuring proper policies and procedures are followed
- Models and demonstrates exceptional customer service standards to store associates by following and demonstrating high quality customer service
- Drives the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements
- Provides supervision and development opportunities for hourly associates by hiring, training reviews growth potential
- Leads and develops teams effectively by teaching, training, and actively listening to associates tours and provide feedback
- Controls the unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives
- Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans
- Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs
- Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans
- Investigated and reported any suspicious activity to local law enforcement and store management to obtain quick response.
- Checked CCTV for evidence of shoplifting.
- Contacted local authorities and apprehended shoplifters.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Built professional relationships with local law enforcement and other related organizations.
- Controlled reduction of loss inventory by protecting company assets.
- Demonstrated industry-standard interrogation skills, conducted interviews and collected evidence and documentation for internal investigations.
- Implemented loss prevention strategies and programs to minimize shrinkage.
- Maintained secure environment by regularly checking store premises and inspecting security equipment.
- Coordinated with legal team to draft contracts and legal documents.
- Monitored store surveillance cameras to detect suspicious behavior.
- Performed thorough cash audits and deposit investigations.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Wrote reports for internal and external crime, burglary, or theft.
- Built cross-functional relationships with business partners to reduce losses.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Monitored paperwork procedures to prevent error-related losses.
- Reviewed and updated store security policies and procedures.
- Reviewed tracking system information to uncover and successfully pursue over $380,000 in overcharged claims.
- Worked well in a team setting, providing support and guidance.
- Created and maintained records of security incidents and investigations.
Walmart
Assistant Manager
01.2019 - 01.2021
Job overview
- Supervise and manage associates and leaders in area of responsibility by giving direction, communicating goals, monitoring performance, and providing feedback; identifying training and development needs and providing opportunities for learning and growth; teaching and supporting Logistics and company policies and procedures; and participating in hiring, promotion, coaching, teaching, and evaluation associates facility- wide.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Monitored security to protect employees, customers and property.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reviewed sales and gross profit report to assess company efficiency.
Walmart
Academy Facilitator
01.2016 - 01.2019
Job overview
- Supports store talent and operation standards by aligning with store leadership; developing and maintaining relationships with key stakeholders including site visits at stores served; ensuring consistent execution of department tours in collaboration with store leadership.
- Established and maintained quality control standards.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Analyzed and evaluated training effectiveness and program outcomes.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Built and maintained professional relationships with vendors and suppliers.
- Designed and delivered web-based, self-directed learning materials.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Developed and implemented successful onboarding program.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Provided coaching and mentoring to employees.
- Developed job-specific competencies and performance standards.
- Facilitated virtual, in-person and blended learning sessions.
- Supervised academic teachers by providing constructive feedback.
- Organized integration of critical leadership competencies into existing workflows.
- Built strategic partnerships across multiple business segments to help executives and senior leaders improve management structures and team cohesiveness.
Walmart
Zone Merchandise Supervisor
01.2013 - 01.2016
Job overview
- Merchandising of merchandise, schedule making, writing schedules ', sales profitability, interviewing, inventory control and development of hourly employees.
- Coordinated and directed buying team, enforcing compliance with company standards.
- Managed all general orders and special assignments for business.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Built positive relationships with vendors for consistent and reliable supply of products.
- Motivated and mentored merchandise team to achieve high performance and job satisfaction.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Interacted with customers to obtain feedback and drive satisfaction.
- Collaborated with marketing team for prompt promotion of products.
- Maintained updated product knowledge to successfully educate and advise customers.
- Prepared and supervised various budgetary plans in assigned region.
- Reviewed customer feedback to identify trends and improve product selection.
- Developed and implemented successful strategies to increase sales and profits.
Walmart
Department Manager
01.2012 - 01.2013
Job overview
- Ensuring proper training of associates in current procedures
- Maintaining positive work environment by setting example
- Resolve customer issues and complaints.
- Increasing sales at department and meeting other performance goals.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Launched quality assurance practices for each phase of development
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Defined clear targets and objectives and communicated to other team members.
- Developed and managed department budget to monitor financial performance and minimize expenses.
Walmart
Produce Associate
08.2010 - 01.2011
Job overview
- Stocked maintained and culled produce while providing
- Blocked produce and culled damaged or spoiled pieces.
- Coordinated with vendors to verify product availability and acquire best quality.
- Inspected produce to update and adjust pricing information.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Sorted and packaged produce items to prepare for shipments.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted with weekly inventory counts.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Completed prep work on pre-packaged vegetables and fruits.
- Checked for outdated and overripe grocery items and removed from inventory.
Education
ThinkfulNew York
Cybersecurity Certification from Cybersecurity
12.2022
University Overview
- 3.5 GPA
Piedmont Virginia Community CollegeCharlottesville, VA
No Degree from Criminal Justice
University Overview
Orange County High SchoolOrange, VA
Advanced Diploma
06.2006
University Overview
Skills
- Case Report Writing
- Inventory and Supply Management
- Risk Management
- Law Enforcement Collaboration
- Internal Rate of Return (IRR)
- Constructive Feedback
- Security Management
- Staff Development
- Motivational Leadership
- Business Development and Planning
- Sales Expertise
- Order Processing
- Critical Thinking
- Internal Audits
- Case Report Writing
- Employee Performance Evaluations
- Operations and Logistics
Accomplishments
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented over 340 recoveries which led to over $420,000 recovered merchendise.
Certification
- Wicklander-Zulawski Certified
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Insecure leaders surround themselves with "YES" people, Effective leaders surround themselves with people that challenge them.
Timeline
Asset Protection Operations Coach
Walmart
01.2021 - Current
Assistant Manager
Walmart
01.2019 - 01.2021
Academy Facilitator
Walmart
01.2016 - 01.2019
Zone Merchandise Supervisor
Walmart
01.2013 - 01.2016
Department Manager
Walmart
01.2012 - 01.2013
Produce Associate
Walmart
08.2010 - 01.2011
Thinkful
Cybersecurity Certification from Cybersecurity
Piedmont Virginia Community College
No Degree from Criminal Justice
Orange County High School
Advanced Diploma
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