Janay King
Savannah,Georgia
Summary
Experienced customer service professional with a proven track record of delivering exceptional interactions and efficiently resolving client concerns. Recognized for the ability to work collaboratively within a team and adapt quickly to dynamic environments. Expertise in problem-solving and active listening enables reliable support and ensures customer satisfaction.
Overview
7
7
years of professional experience
Work History
Sr. Customer Experience Representative
Enterprise Rent A Car
01.2021 - Current
- Take incoming calls, reservations, rate quotes, general questions and answers, provide information and resolution for customers, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide excellent customer service by assessing rental needs, greeting customers, and offering assistance
- Communicate rental terms, vehicle features, and additional services clearly
- Support the store manager by participating in daily office procedures, execution of operations, and store maintenance
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Executive Assistant
Melanated Interiors
08.2017 - 01.2021
- Perform clerical duties such as answering the telephone and responding to emails, sorting, and distributing mail, running errands, and sending faxes
- Handle front end of office, such as filing, generating reports and presentations, setting up for meetings and conferences, maintaining inventory control
- Provide real-time scheduling support by booking appointments while preventing timing conflicts
- Make travel arrangements, such as booking flights, cars, and making lodging and meal reservations
- Supporting the management and research of online advertising, marketing, and sales
Data Entry Specialist
Vikor Scientific
05.2018 - 12.2020
- Prioritized time-sensitive tasks and proactively managed a diverse workload, leading to a 20% increase in project delivery efficiency and a 15% reduction in missed deadlines across the team
- Conducted secure follow-up phone calls and emails to acquire clarification on missing or erroneous data from clients
- Used online systems to generate audits, create presentations, and conduct research
- Scanned and processed documents and worksheets at a high volume
- Maintained the standards of accurate and complete record keeping
Education
BBA - Business Administration
Georgia Southern University
Skills
- Proficiency in Microsoft Office Suite
- Proficiency in QuickBooks
- Proficiency in Adobe Products
- Excellent Time Management Skills
- Appointment Scheduling
- Complaint Handling and Resolution
- Interpersonal Skills
- Teamwork and Collaboration
Timeline
Sr. Customer Experience Representative
Enterprise Rent A Car
01.2021 - Current
Data Entry Specialist
Vikor Scientific
05.2018 - 12.2020
Executive Assistant
Melanated Interiors
08.2017 - 01.2021
BBA - Business Administration
Georgia Southern University