Janay Lewis
West Palm Beach
Summary
Qualified Bartender with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
PT's Show Club
06.2022 - 09.2024
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Developed extensive knowledge of beer, wine, spirits, cocktails and other beverages to ensure accuracy when taking orders.
- Ensured compliance with health and safety regulations in the preparation and serving of food and drinks.
- Collaborated with management team on marketing strategies aimed at increasing revenue opportunities within the bar area.
Bartender
Urban Farmer Denver
12.2022 - 01.2024
- Trained new bartenders on mixology techniques, drink recipes, and customer interaction best practices.
- Developed and implemented efficient inventory management processes to reduce waste and improve stock accuracy.
- Oversaw bar operations, ensuring compliance with health regulations and maintaining cleanliness standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Owner\Personal trainer
Jacked Personal Fitness
01.2017 - 05.2022
- Built and maintained strong relationships at all levels of the organization.
- Negotiated contracts and agreements with business partners, vendors, and customers.
- Created innovative marketing plans to drive business growth.
- Monitored industry trends to identify opportunities for improvement.
- Provided strategic direction for the organization and clients long-term goals and objectives.
- Leadership role in developing new products from concept through launch stages.
- Developed comprehensive training programs.
- Set prices and credit terms for goods and services, based on forecasts of customer demand.
- Demonstrated and supported continuous improvement and growth mindset.
Owner\Cosmetologist\Body Sculptor
Eight Figure Beauty
01.2014 - 01.2017
- Demonstrated excellent customer service and communication skills while providing hair styling services to clients.
- Maintained a clean work station throughout the day according to established guidelines.
- Offered advice about products that would be beneficial for each individual client’s needs.
- Cultivated repeat business by developing long-term relationships with regular customers.
- Managed inventory of products and supplies necessary for successful salon operations.
- Recommended and explained use of cosmetics, lotions and creams to soften and lubricate skin and enhanced and restored natural appearance.
Customer Resolution Specialist
Specialized Loan Services
10.2012 - 01.2014
- Created detailed reports summarizing findings from investigations into unresolved customer issues.
- Identified opportunities for continuous improvement in order to enhance overall performance metrics.
- Fostered a collaborative environment between internal departments to resolve escalated issues promptly.
- Established credibility by demonstrating an understanding of the products or services offered by the organization.
- Tracked progress on open cases and provided updates as needed throughout the resolution process.
- Developed strong organizational and problem solving skills to ensure timely resolution of customer issues.
- Read from scripts to promote uniformity and consistency in communications.
Education
cosmetology
Emily Griffith Technical College
02.2014
High School - undefined
Iver c. Ranum
06.2006
Skills
- Customer service expertise
- Fine Dinning
- Strong multitasking
- Menu memorization
- Highly reliable
- Outgoing personality
- Cocktail list development
- Bar operations management
- Cash register operation
- Team player attitude
Certification
Cosmetology
Timeline
Bartender
Urban Farmer Denver
12.2022 - 01.2024
Bartender
PT's Show Club
06.2022 - 09.2024
Owner\Personal trainer
Jacked Personal Fitness
01.2017 - 05.2022
Owner\Cosmetologist\Body Sculptor
Eight Figure Beauty
01.2014 - 01.2017
Customer Resolution Specialist
Specialized Loan Services
10.2012 - 01.2014
High School - undefined
Iver c. Ranum
cosmetology
Emily Griffith Technical College
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