JANAY LINDSAY
Summary
Organized and detail-oriented program support professional with demonstrated expertise in administrative management, records management support, program & management analysis, business analysis, and project management. Combines dedication and focus to prioritize, complete multiple tasks effectively, and follow through to achieve project goals. Possesses creativity, adaptability, independent thinking, decisiveness, patience, and willingness to work beyond the scope of duties. I also gained to skills to review and approve business licenses for multi license catorgies.
Overview
14
14
years of professional experience
Work History
Support Specialist
Department of Licensing and Consumer Protection
10.2022 - Current
- Process applications for the Business and Professional licensing division
- Assist in the development of licensing procedures and guidelines and analyzing such operations to identify opportunities for improvement.
- Compile and analyze information and records submitted by applicants to determine eligibility.
- Verify all applicants' submissions to ensure they meet regulatory requirements by conducting the initial eligibility review of new applications.
- Research and Data Management Prioritize, validate, and organize investigative requests to ensure timely collection and dissemination. Experience with data validation, prioritization, and ensuring accurate, efficient retrieval and sharing of investigative data.
Program Specialist/Records Management Team Lead
Department of Consumer and Regulatory Affairs
04.2013 - 10.2022
- Assists technical staff in the preparation of various program documents and correspondence such as project authorization documents, action memos, and waivers, ensuring that all documentation is complete and in compliance with DCRA rules, regulations, and standards
- Maintains and provides assistance with administrative and financial tracking systems and assists in the design and maintenance of spreadsheets and databases to support these systems. Start every bullet point with an action verb, such as ‘improved', ‘managed', and ‘implemented', especially if you are describing your previous accomplishments.
- A liaison between the senior management and subordinate managers by providing accurate, timely advice on procedures, reports, requirements, and other matters necessary to implement the senior management's policies, directives, and instructions.
- Provide archival support to include permanent records, historical documentation, and long-term records-keeping initiatives. Creating and maintaining records transfers, retiring of records, reference requests, file plans, schedules, technical requirements, and performance measures. Processing records transfers, retrievals, and disposal requests.
- Prepare responses to allegations of records management non-compliance and inquiries.
Direct Support Professional
MT&G
10.2015 - 04.2017
- Worked to improve, enrich and respect the lives of individuals with developmental, physical, and mental disabilities
- Developed and implemented behavioral management care plans
- Maintained accurate case management reports
- Developed and implemented plans for individuals to achieve greater independence, their daily goals, and community integration
- Supervised individuals with their Activities of Daily Life
- Administered daily medications
- Assisted with day-by-day operations of the residence accordance with regulatory requirements, agency policy and quality program standards.
Administrative Support Assistant
Department of Employment Services
02.2011 - 03.2013
- Answered phones and greet visitors
- Scheduled appointments and maintained calendars
- Scheduled and coordinated staff and other meetings
- Collated and distributed mail
- Prepared communications, such as memos, emails, invoices, reports and other correspondence
- Edited documents from letters to reports and instructional documents
- Created and maintained filing systems, both electronic and physical
- Managed accounts and perform bookkeeping
Education
High School Diploma -
Spingarn High School
Washington, DC06.2009
Skills
- Research data in ProjectDox, the Retired Records Portal, Filenet, and Accela
- Assists with all FOIA request for records
- Exceptional listener and communicator, effectively convening information verbally and written, has an excellent use of judgment, and can solve problems efficiently
- Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives
- Relationship-builder with unparalleled interpersonal, analytical, and problem-solving skills, with an ability to analyze data
- Ability to submit customers request for applications to the DC Archives, National Archives and Federal Archives that are not housed at DCRA
- I also gained to skills to review and approve business licenses for multi license catorgies
Timeline
Support Specialist
Department of Licensing and Consumer Protection
10.2022 - Current
Direct Support Professional
MT&G
10.2015 - 04.2017
Program Specialist/Records Management Team Lead
Department of Consumer and Regulatory Affairs
04.2013 - 10.2022
Administrative Support Assistant
Department of Employment Services
02.2011 - 03.2013
High School Diploma -
Spingarn High School
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