Janay Livingston
Douglasville,GA
Summary
Accomplished leader with a proven track record at Uniform Advantage, enhancing operational efficiency and team performance. Skilled in demand forecasting and employee counseling, I've driven initiatives that significantly improved revenue and workplace harmony. Skilled in warehouse operations and adept at fostering a results-driven environment, I've consistently exceed employer expectations by prioritizing impactful achievements. Over 10+ years in customer service whether it be in the warehouse or face to face customer relations. Takes pride in any position, so that growth and opportunity is an outcome for the job. Familiar with Microsoft office applications.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Replenishment Supervisor
Uniform Advantage
05.2022 - Current
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Resolved conflicts between team members and addressed complaints or grievances.
- Implemented a project to award outstanding associates with awards such as Most Improved Associate and Associate of the Month.
- Gave monthly reports to associates called HSL'S(High, Solid, Low) to give them feedback on how they were doing the previous Month production wise.
- Worked closely with Safety's Supervisor to make sure area was free from hazards.
- Enforced team adherence to safety regulations and protocols.
- Scheduled shifts and shift changes for a crew of 20 associates to accommodate workload and customer needs. Also organized staff for peak seasons like Nurse's Week and Holiday Season.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Implemented new training guides for new hires so that everyone received same training.
Associate
Uniform Advantage
03.2021 - 05.2022
- Prepared orders for shipment by inserting associated paperwork, tagging boxes, and scanning barcodes to upload package data to tracking system.
- Pulled orders quickly to maintain demanding productivity goals.
- Scanned packages and boxes and moved to loading dock for shipment.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Picked and packed order items.
Store Manager
Oreilly Auto Pats
06.2018 - 03.2021
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
Assistant Store Manager
O'Reilly's Auto Parts
01.2017 - 06.2018
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Overnight Stocker
Krogers Grocery Store
01.2017 - 06.2017
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Conducted daily inventory counts and verified accuracy of product levels.
- Helped team organize and conduct store-wide markdowns and clearance sales to move end-of season merchandise and make room for new stock.
- Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
Mobile Sales Associate
Sams Club
06.2015 - 12.2016
- Monitored wireless sales space to establish familiarity with various carriers.
- Performed in-store product demonstrations at assigned events.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Overnight Team Lead
RaceTrac Petroleum Inc.
09.2012 - 06.2015
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Shift Lead
Checkers Rally's Burgers
08.2009 - 09.2012
- Responded to and resolved customer questions and concerns.
- Trained and mentored new employees to maximize team performance.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Dover High School
Dover, DE06.2007
Skills
- Demand forecasting
- Performance monitoring
- Forklift Operation
- Performance Assessment
- Employee Counseling
- Time and Wage Tracking
- Warehouse Operations
- Stock replenishment
Certification
- Stock Picker, Forklift, Wave Certification - Uniform Advantage-2021-present
Timeline
Replenishment Supervisor
Uniform Advantage
05.2022 - Current
Associate
Uniform Advantage
03.2021 - 05.2022
Store Manager
Oreilly Auto Pats
06.2018 - 03.2021
Assistant Store Manager
O'Reilly's Auto Parts
01.2017 - 06.2018
Overnight Stocker
Krogers Grocery Store
01.2017 - 06.2017
Mobile Sales Associate
Sams Club
06.2015 - 12.2016
Overnight Team Lead
RaceTrac Petroleum Inc.
09.2012 - 06.2015
Shift Lead
Checkers Rally's Burgers
08.2009 - 09.2012
High School Diploma -
Dover High School
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