Janay Llanos
New York,NY
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
Work History
Patient Encounter Associate
Mount Sinai Cancer Center
New York, USA
04.2023 - Current
- Greet, direct, and manage admissions and discharge procedures for patients.
- Perform full registration responsibilities by verifying patients' health insurance, determining patients' financial responsibility, and updating demographic information.
- Actively communicate with patients via phone or in person regarding delays of appointments or changes in scheduling, in a caring and empathetic manner.
- Decrease patient wait times by fast and efficient scheduling and coordination, improving overall patient satisfaction.
- Schedule patients over the telephone and in person, and follow up on appointments.
- Reduce documentation errors by contributing to improved data accuracy, and streamline communication through healthcare professionals.
- Managed an inbox of urgent appointments needed for cancer patients, sent from all areas of MSH.
Registration/ Flow Monitor / Greeter
Department of Health and Mental Hygiene
New York, USA
09.2021 - 04.2023
- Navigate patients through Covid-19 testing facility including greeting and flow monitoring
- Appointment confirmation/cancellation and registering patients utilizing the EPIC system
- Update the EPIC Charting System on desktop PC with patient information
- Contact patients on VOIP phone system to schedule, reschedule, confirm or cancel existent appointments
- Maintain a patient positive test log on Excel spreadsheet
- Email of updated Positive Test Log on spreadsheet to management
Administrative Assistant
Prepaid Electronic Tax Services
New York, USA
02.2021 - 05.2021
- Ordered office supplies, maintained correspondence and records, and managed the office manager's schedule and travel arrangements
- Completed weekly summary reports, greeted visiting clients and partners and answered front desk phone
- Maintained a clean and organized work environment
Sales Associate / Merchandiser
Express Retail Store
New York, USA
02.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Helped customers locate products and accessed store system for merchandise at other sites
- Counted register at the beginning and ending of shift; collected cash, credit and debit payments while reconciling any monetary discrepancies
Stock Clerk
Express Retail Store
New York, USA
12.2017 - 02.2019
- Received merchandise, unloaded, unpacked and marked items with identification codes such as, inventory number and prices
- Maintained inventory by performing physical counts of merchandise, and identifying items that needed replenishment
- Tracked and recorded inventory data using company's electronic devices
Administrative Assistant
Lower Manhattan Arts Academy High School
New York, USA
05.2017 - 09.2017
- Answered multi-line phone system, routing calls, delivered messages to staff and greeted visitors
- Inquired information regarding academic/extracurricular programming, school policies, and enrollment procedures for new students and parents
Education
Associates Degree - Applied Science
Borough of Manhattan Community College
New York, NY06.2021
Skills
- Customer Service
- Reliable
- Adaptable and Flexible
- Critical Thinking
- Teamwork and Communication
- Strong Organizational and Problem-Solving Skills
- Knowledge of Microsoft Office Suite (Excel, Word, Outlook)
Internship
Administrative Assistant, Prepaid Electronic Tax Services
- Greeted visiting clients and partners, completed weekly summary reports, and answered front desk phone.
- Ordered office supplies, maintained correspondence and records, and managed the office managers schedule and travel arrangements.
Accomplishments
- Completes assignments in a timely manner, able to do a high volume of work
- Kind and compassionate to patients and peers
Timeline
Patient Encounter Associate
Mount Sinai Cancer Center
04.2023 - Current
Registration/ Flow Monitor / Greeter
Department of Health and Mental Hygiene
09.2021 - 04.2023
Administrative Assistant
Prepaid Electronic Tax Services
02.2021 - 05.2021
Sales Associate / Merchandiser
Express Retail Store
02.2019 - 03.2020
Stock Clerk
Express Retail Store
12.2017 - 02.2019
Administrative Assistant
Lower Manhattan Arts Academy High School
05.2017 - 09.2017
Associates Degree - Applied Science
Borough of Manhattan Community College
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