Janay Mason
Oakland,OR
Summary
Adaptable and detail-oriented individual with a versatile background in package handling and retail. Recognized for strong teamwork and adherence to safety standards, ready to enhance operational efficiency and customer experience.
Overview
2
2
years of professional experience
Work History
Package Handler
FedEx
Oakland, CA
10.2025 - 01.2026
- Loaded and unloaded packages, maintaining efficiency in fast-paced environment.
- Operated material handling equipment to ensure safe transport of items.
- Sorted packages based on size and destination for streamlined processing.
- Collaborated with team members to meet daily shipment goals effectively.
- Adhered to safety protocols, reducing workplace accidents and injuries.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Sorted and organized incoming and outgoing shipments to maintain workflow efficiency.
Stocker
Lowes Home Improvment
Antioch, CA
02.2025 - 06.2025
- Managed inventory replenishment on sales floor, ensuring optimal product arrangement for maximum customer engagement.
- Assisted customers in locating products, enhancing overall shopping experience.
- Oversaw cleanliness and organization of stock areas to enhance safety and operational efficiency.
- Collaborated with team members to achieve daily inventory goals and deadlines.
- Operated forklifts and pallet jacks for efficient stock movement and storage.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Cultivated open lines of communication within the team to support project alignment.
Call Center Representative
East Bay Paratransit
Oakland, CA
01.2024 - 07.2024
- Assisted customers with inquiries and service requests, ensuring efficient problem resolution.
- Utilized call management software to track interactions and document customer feedback.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Adapted quickly to new systems and processes, contributing to operational efficiency.
- Provided support during high-call volume periods, maintaining composure under pressure.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Streamlined call flow processes for more efficient response times and increased productivity.
Pro Desk
Home Depot
Emeryville, CA
09.2023 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Processed customer transactions efficiently using point-of-sale systems.
- Collaborated with team members to enhance customer service experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Emery High School
1100 47th St Emeryville, Ca 06-2019
Timeline
Package Handler
FedEx
10.2025 - 01.2026
Stocker
Lowes Home Improvment
02.2025 - 06.2025
Call Center Representative
East Bay Paratransit
01.2024 - 07.2024
Pro Desk
Home Depot
09.2023 - 06.2024
High School Diploma -
Emery High School
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Verbal and written communication
- Resolving issues
- Communicating with clients