Janay Medard
Snellville,GA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Warehouse Operator
Amazon
09.2023 - Current
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Checked packages and merchandise for damage and notified vendors.
- Maintained clean, orderly work environment free of hazards.
- Proven ability to learn quickly and adapt to new situations.
Medical Receptionist
Brooklyn Radiation Oncology
02.2020 - 08.2023
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Organized paperwork such as charts and reports for office and patient needs.
- Registered and verified patient records before triage with most up-to-date information.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
Customer Service Cashier
NYC Ferry
06.2018 - 12.2019
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Kingsborough Community College of The City University of New York
Brooklyn, NYSkills
- Attention to Detail
- Documentation and Recordkeeping
- Relationship Building
- Insurance Verification
Timeline
Warehouse Operator
Amazon
09.2023 - Current
Medical Receptionist
Brooklyn Radiation Oncology
02.2020 - 08.2023
Customer Service Cashier
NYC Ferry
06.2018 - 12.2019
High School Diploma -
Kingsborough Community College of The City University of New York