JANAY N. ZAMORA
CUSTOMER SERVICE/SALES
Del Valle,TX
Summary
Dynamic, results-oriented professional with extensive experience in cultivating client relationships, consultative sales, and lead generation. Proven track record of maximizing profitability through exceptional communication skills and strategic closing techniques. Expertise in customer needs assessment and comprehensive product knowledge aimed at driving success as a Sales Manager. Committed to delivering outstanding results and fostering long-term partnerships that enhance business growth.
Overview
11
11
years of professional experience
Work History
Car Sales Executive
Reliable Nissan
09.2023 - 11.2024
- Managed time efficiently between multiple tasks including greeting customers, answering phone calls and responding to emails promptly.
- Built rapport with customers by providing personalized attention throughout the entire buying process.
- Developed strong customer service skills through sales of new and used cars to customers.
- Performed daily follow-ups with clients regarding their car purchase experience.
- Continuously updated product knowledge on current models available at the dealership.
- Developed marketing plans that generated leads for potential buyers both online and offline.
- Demonstrated ability to effectively manage customer relationships, build trust and close deals.
- Utilized excellent communication skills to answer customer questions, provide advice and negotiate prices.
Car Sales Executive
Melloy Chrysler Jeep Dodge Ram
05.2017 - 07.2023
- Developed marketing plans that generated leads for potential buyers both online and offline.
- Managed time efficiently between multiple tasks including greeting customers, answering phone calls and responding to emails promptly.
- Utilized excellent communication skills to answer customer questions, provide advice and negotiate prices.
- Demonstrated ability to effectively manage customer relationships, build trust and close deals.
- Built rapport with customers by providing personalized attention throughout the entire buying process.
- Performed daily follow-ups with clients regarding their car purchase experience.
- Successfully negotiated pricing structures resulting in maximum profitability for dealership.
Cheese Maker
Leprino Foods
08.2013 - 09.2016
- Developed knowledge of all types of cheeses and their unique production requirements.
- Proficient in the use of specialized equipment such as cheese vats, pasteurizers and ripening rooms.
- Displayed proficiency in monitoring pH levels during the aging process to ensure optimal flavor development.
- Showed aptitude for working under pressure while producing high-quality products on time.
- Exhibited excellent problem solving capabilities when dealing with unexpected issues.
- Adept at troubleshooting problems with aging and ripening processes to maintain product integrity.
- Performed routine maintenance on equipment to prevent unplanned downtime.
Education
High School Diploma -
Kirtland Central High School
Kirtland, NM05-2008
Skills
- Digital platforms
- Relationship building
- Customer requirement analysis
- Customer loyalty development
- Revenue optimization
- Product specifications
- Proficient in articulating product advantages
- Lead generation expertise
- Client engagement
- Effective verbal communication
- Client-focused sales strategy
- Customer satisfaction
- Persuasive closing methods
- Customer relationship management platforms
- Implementation of standard operating procedures
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Car Sales Executive
Reliable Nissan
09.2023 - 11.2024
Car Sales Executive
Melloy Chrysler Jeep Dodge Ram
05.2017 - 07.2023
Cheese Maker
Leprino Foods
08.2013 - 09.2016
High School Diploma -
Kirtland Central High School
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