Janay Parker

• Review and evaluate court or other legal documents or related material in order to make judgements in the issuance of driver and/or regulated business license suspensions

• Handle revocations, cancellations, terminations, approvals, restorations, and/or driving or instructor/examiner credentials

• Review and subsequently make determinations on applications which reflect a poor driving history, criminal records, or certain physical or mental limitations

• Initiate case documentation, record retrieval, and prepare written correspondence

• Respond promptly to inquiries from the public regarding eligibility requirements.
• Research complex cases involving multiple resources or unusual circumstances.
• Manage a high volume caseload while maintaining strict adherence to deadlines.
• Document case notes regarding applicant and client contact and decisions made regarding their eligibility status.

• Facilitated referrals to collaborative services for job seekers.
• Demonstrated success in building relationships with clients and providing emotional support.
• Helped facilitate the City of Albany Summer Youth Employment Program. Specifically, worked with the planning and executing of program, eligibility for TANF students, sending correspondence to parents and students about program updates. Created presentations for family orientation before start of program.
• Communicated with community partners, vendors, and worksites for organization of Recognition Ceremony and important opportunities for youth during and after SYEP program.
• Created reports for all programs, kept records of case management plans, jotform, and case notes. Worked with state agencies and state agencies systems for services provided.

• Oversaw preparation of new hire paperwork and managed on-boarding process.
• Maintained and updated employee records to support accuracy and compliance.
• Administered employee benefits and worked with providers to facilitate accurate and updated information.

• Provided administrative support to team members and management in daily tasks.
• Answered telephones to route caller to appropriate individual or address general questions.
• Created and maintained databases of names, addresses, phone numbers and other relevant contact information for employee use.
• Prepared agendas and materials for meetings and conferences.
• Scheduled and confirmed appointments for clients, customers or supervisors.
• Prepared civil service exam announcements, job postings and advertisements for city opportunities.
• Reviewed candidate applications and made recommendations to management on qualifications.
• Maintained personnel records, payroll records, worker's compensation forms and other documents related to personnel administration.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Responded to telephone inquiries and complaints following standard operating procedures.
• Investigated and researched issues to determine root causes and appropriate resolution methods.
• Updated and maintained database with accurate customer information and timely data entry.
• Complied with corporate and regulatory policies regarding information confidentiality and privacy.
• Processed orders and detailed transaction information to customers.