Janay Purnell
Millbrook,Alabama
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Overview
6
6
years of professional experience
Work History
Leasing Manager
Lexington Property Management
Montgomery, AL
08.2023 - 02.2024
- Received, checked and processed applications for new leases.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Ran background checks on potential tenants to evaluate criminal records and credit statuses.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Oversaw daily operations, maintenance, and administration of various properties.
- Provided potential tenants tours of properties.
- Increased occupancy through dynamic marketing initiatives.
- Created and managed effective marketing strategies.
- Reviewed agent activities to check performance and optimize approaches.
- Trained staff on compliance, policies and procedures to maximize success.
- Conducted surveys of property market to obtain information on current trends.
- Wrote and filed reports each day on current leasing activities.
- Assisted property owners in locating tenants to lease or rent available space.
- Handled evictions when necessary; prepared documents for court proceedings if needed.
Leasing Consultant
Foshee Management
Montgomery, AL
03.2018 - 11.2022
- Conducted background checks on applicants.
- Contacted and followed up with tenants on renewal notices.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Checked rental eligibility by following company's verification process.
- Conducted informative and personalized tours, resulting in new leases.
- Tracked leads using CRM software and followed up with interested parties.
- Detailed application requirements and answered questions from prospective tenants.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Encouraged prospective tenants to fill out applications after property tours.
- Received rent payments and tracked transactions in accounting software.
- Escalated critical issues to property manager to deliver immediate resolution.
- Used conflict resolution skills to quickly resolve issues among residents.
Property Manager
Trubild Property Management
Prattville, Alabama
02.2024 - Present.
- Collected monthly assessments, rental fees, deposits and payments.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Handled resident complaints and expedited maintenance requests.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Met with prospective tenants to show property and assess applications or sign leases.
- Updated tenant and unit information to keep current in housing database.
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Facilitated tenant paperwork processing and verification.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Exercised direct supervision over property staff.
- Completed lease applications and verifications, notifying prospects of results.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
Education
Certified Medical Office Support - Medical Office Support
Muhlenberg Vocational Center
Muhlenberg, KY01-2012
High School Diploma -
Muhlenberg Career Center
Muhlenberg,KY03-2011
Skills
- Fair housing laws knowledge
- Department planning
- Marketing expertise
- Leading meetings
- Resident relations
- Advertising expertise
- Grounds Maintenance
- Marketing planning
- Property Management
- Event Planning
- Proficiency in Rent Manager, TenantSafe, Onesite, Bamboo, ClickTime, Apartmentscom ect
- Operational Reporting
- Social Media Marketing
- Clerical skills
- Background in lease management
- Report Writing
Timeline
Property Manager
Trubild Property Management
02.2024 - Present.
Leasing Manager
Lexington Property Management
08.2023 - 02.2024
Leasing Consultant
Foshee Management
03.2018 - 11.2022
Certified Medical Office Support - Medical Office Support
Muhlenberg Vocational Center
High School Diploma -
Muhlenberg Career Center
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